Anurag Pathak Email & Phone Number

Memphis, Tennessee, United States

Led the Agile Transformation and Product Development effort to establish FedEx's Business Architecture practice(100+ practitioners), resulting in $$$M annual business value. Established a Product Development Center of Excellence and drove modernization initiatives. Developed a baseline view for the FedEx Commercial portfolio using industry standards and a federated architecture view (TOGAF, FELD), identifying and addressing gaps causing downstream issues.Coached, mentored and promoted 7+ direct reports and Matrixed team of 25+ senior Business and IT Architects.

Greater Memphis Area

● Implemented a dynamic pricing program to accommodate package volume shifts during peak shipping periods, resulting in an immediate revenue increase of $150M.● Oversaw a $7M+ budget for FedEx's global SMS program. Conducted market research and competitive analysis and analyzed customer feedback and market trends, resulting in cost savings of $M over five years.● Achieved a 200% increase in throughput and efficiency by implementing agile methodologies and lean Portfolio Management principles, including a Lean Business Case and Weighted Shortest Job First (WSJF).● Transformed customer engagement through proactive notifications for the 1-2 hour delivery window. Led the decoupled tiered architecture, incorporating Data Layer, AI/ML Analysis Engine, Orchestration layer (config-publish), and customer-facing channels.● Revitalized the company's payment capabilities by expanding beyond traditional credit cards to include options such as Google Pay, PayPal, and WePay.● Reduced tech debt solutions timeline and addressed historical delays (2+ years) in delivering business value for software products and features.

● Led the launch of the first-ever Android App for FedEx from the ground up. Established UX, brand, and customer support guidelines, shaping the branding strategy for the FedEx Android App.

Master'S Degree, General Management

Bachelor, Computer Science And Systems Engineering

High School