Anurag Roy Email and Phone Number

The role involves managing the entire end to end the diagnostic business of PharmEasy for the assigned city.Responsibilities and DutiesManaging the diagnostics business of Medlife in the assigned city.Responsible for end-to-end home sample collection.Managing logistics of intercity sample transport.Design the city-specific route map for home sample collection.Managing the phlebotomist team to ensure sample collection as per TAT.Maintains city staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.Managing multilevel tie-ups with labs and B2B partners.Enforce management's decisions by developing, monitoring, and enforcing policies and procedures.Recommend programs and services by studying the changing needs of the city; identifying and anticipating community service trends.Take initiatives in getting more business for the betterment of the Organization..

Responsible for operations of NephroPlus Dialysis units across Jharkhand, Bihar & Nepal. Ensuring optimum operational efficiency of units by coordinating with various functions to achieve target growth & profitability and maximize internal & external customer satisfaction. Accountable for operational issues, process streamlining, end to end business, clinical, and manpower administration pertaining to units in line with Company business objectives.• Ensuring operations are running in a streamlined fashion leading to best customer experience and enabling a motivating environment for staff across the network of Dialysis Units.• Leading the Center Managers & Center staff and guiding them to achieve operational excellence in my cluster of centers, counselling them, coaching them and ensuring they do their job well. • Identifying targets and reviewing & evaluating performance, identifying & addressing deviations & its relevant causes. • Responsible for bottom line profitability and revenue generation as per target of the units.• Ensuring adherence to quality standards in the unit operations• Implementation of clinical and administrative protocols & procedures including monitoring and ensuring adherence to check lists submission by junior members.• Ensuring optimum utilization and maintenance of facilities & services.• Implementing the Performance Appraisal Plan for the staff, Finalization of KRAs, Evaluating & providing feedback.• Enabling the employee’s development by specifying their job competencies & through training.• To optimize expenditure by cutting costs and enhance profit margins.• To reduce expenditure by cutting costs and enhance profit margins.• Ensuring adherence to quality standards in the unit operations.

• Provide an environment of teaching, training, and developing employees to increase skill sets and facilitate professional growth.• Continuously look for ways to optimize, increase efficiency and reduce costs.• Coordinate shipment of client samples, receipt of specimens, and internal tracking process.• Monitors department workload and staffing in collaboration with Department Supervisors.• Responsible for service excellence provided by the Client Service team.• Manage client complain and resolution programme.• Analyze processes to define methods and instructions provided to clients for shipment of samples.• Responsible for monitoring case TAT and investigating delayed cases.• Monitors department workload and staffing in collaboration with Department Supervisors.• Responsible for service excellence provided by the Client Service team.• Manage client complaint and resolution program.• Analyze processes to define methods and instructions provided to clients for shipment of samples.• Responsible for monitoring case TAT and investigating delayed cases.• Prepare logistics recommendations for key CSI management team members.• Coordinate shipment of client samples, receipt of specimens, and internal tracking process (including shipment and tracking of samples to outside labs for additional testing).• Performs supervisory duties, as needed, including workload management, recruitment, performance evaluation activities and individual staff development.

Cold call and visit prospects on location Set appointments with hospital staff and administrators Manage all leads and customers within a defined territory Build relationships with hospital staffEducate medical staff on the benefits of medical devicesProvide product demonstrations and supportPlace replenishment orders at existing accountsMaximize profits by upselling and cross selling additional productsCommunicate between sales, marketing, and support teams to improve customer experienceCollect, analyse, and present field sales data to assist with strategy planning and implementation.