Diversified service portfolio to encompass Amazon account management, store launches, performance marketing, content creation, and catalog optimization, empowering merchants to scale and succeed in the digital marketplaceEstablished and nurtured high-value client relationships, driving business growth and achieving key objectives.Collaborated with emerging D2C brands to design and execute campaigns aimed at enhancing social media presence, generating leads, and attracting prospective customers

Managed daily brand operations across critical functions, including marketing, product development, content creation, distribution, budgeting, and inventory management, ensuring seamless execution and growthOversaw operations for owned websites, content platforms, and digital D2C initiatives, ensuring optimal performance and alignment with business goals.Identifed new market opportunities, forged strategic brand partnerships with third-party sales platforms, and led collaborations to boost visibility and drive revenue growth Strategized sales events, discounts, and special offers, along with seasonal collection promotions to drive new customer acquisition and foster customer retentionBuilt a winning team and a healthy, open & performance driven culture Oversaw social media activities, ensuring strong brand presence, engagement, and effective communication

Strategised, executed and drove Digital Wealth Management initiativeProvided strategic sales leadership, guiding the team on enhancing digital user experience, developing effective strategies, and driving top-line sales growthLed efforts to expand assets under management (AUM), drive adoption of new products, and maintain high customer retention Initiated strategic projects such as Customer Profiling, Portfolio Analysis, and Share of Wallet assessments to gather essential insights for informed decision-making and effective strategy implementationPrioritized enhancing customer satisfaction (CSAT) scoresManaged a team of 15 Client Service Experts. Created Performance Evaluation metric for the team

Enabled quick, legal, and cost-effective cross-border remittances for Indian brands and exportersCultivated and nurtured relationships with key brands/merchants. Built an ecosystem for brands, merchants, traders to expand to global marketplaces like Amazon, Walmart, C-Discount, Google Shopping, Wish etcCollaborated with Sales team for acquisition of new brands/merchant in multiple categories based on inputs from global marketplaceGrew the company’s capability in the international payments industry and developed the vision and plan to execute a go-to-market strategy, collaborating with the analytics, business development managers, sales and delivery teams for developing offerings and cross-selling to existing clients and prospectsBuilt process efficiencies in international payment process by capturing customer pain points and coordinating with multiple stakeholders spread across multiple geographies for improvements and developmentsLaunched events, BTL activities and represented Payoneer in industry forums to drive awareness

Owner for multiple categories, with responsibility for deciding the right selection mix for the category, identifying the right source for the selection and building relationships with top brandsCo-ordinated with Category team and Site Merchandising team for selection inputs, event calendar and promotion of selection carried by managed sellersIdentified and template Desirable Selection inputs, brand gaps at the category level, for consumption of account management team and strategic sellersResponsible for identifying and executing initiatives to boost growth, driving terms, improvements with brands and delivering top notch customer experienceAcquired diverse promotional deals from managed brands to boost product visibility, enhance selling opportunities, and optimize stock managementFocused on building process efficiencies for smoother operations and improved seller experience on the platformCaptured Voice of Seller, their pain points and offered quick resolution to increase their confidence and participation on the platform

Managed seller relationships by advocating for their needs at Amazon. Established robust communication channels, set clear expectations, provided regular status updates, and developed and executed business growth plansSourced desirable selection for Amazon, ensured price parity and focused on generating incremental topline for managed brands/sellersCollaborated with sellers to enhance the operational aspects of their business, ensuring an exceptional consumer experiencePerformed in-depth analysis and delivered regular reports on the seller's current business and future opportunities. Provided strategic guidance on planning, roadmaps, and execution.

Identify valuable sellers and selection for Amazon marketplace. Own and manage integration of portfolio of sellers and help them become self-reliantHelp define the seller base and industry verticals for various Amazon services using geographical knowledge.Track and monitor performance and sales of key partners..

Promote the Company and brand to key buyers, ensuring their knowlege is current and appropriate.Responsible for developing and maintaining commercially productive relation with both new and old clients.Identify requirements of Banks and Financial Institutions and make most out of every opportunity to increase revenue and profitability.Manage RFI, RFQ and Commercial agreements.

Formed Strategic Alliances with key brands in hospitality sector for launching exclusive offers on mobile and e-commerce platform.