Experience in Product Management of Order Management, Inventory Management, Order & Delivery Tracking, Transactional Customer Communication and Store Order Management systems. With more than 14 years’ experience in Retail industry Information Technology domain, have worked on various cross-functional projects with leading retail clienteles across USA, Canada and Mexico like American Eagle Outfitters, Recreational Equipment Incorporation(REI), Hudson Bay Company and Lowe’s.

Liaisoned between product manager/business and development teams in the role of Business Systems Analyst. Supported various enterprise-wide implementation of projects like Multi-coutry Order Management System, Buy Online Pickup In Store (BOPIS), Real Time Inventory, Carrier Integration and Transactional Customer Communication. Lead project discovery and inception phase activities of Requirement Elicitation, As-Is and To-Be definitions, Feature Breakdown and product demonstrations.

Development of IBM Sterling Commerce Fulfillment Suite for implementation of Ship From Store and Buy Online Pickup In Store programs.

Worked as a Functional Consultant for Supply Chain Management Practice in Infosys. Experienced in IBM Sterling Commerce Multi Channel Fulfillment Suite, Store Order Management, Call-center Order Management development projects.

Production Executive in the domain of Process Manufacturing and Supply Chain Management in Food Processing Industry. Gained experience in Demand-Supply Management, Warehouse Management, Production Planning and other Supply Chain Management activities.