- Developed and deployed an AI-powered tool to optimize Python code efficiency across academic systems, reducing execution times by 20%and improving overall computational performance for key university applications.- Implemented a dynamic product recommendation system for IT support services, analyzing historical data to deliver personalized solutions,resulting in a 25% increase in issue resolution speed and user satisfaction.- Designed and integrated a time-series forecasting model to predict IT resource needs, streamlining staff allocation and reducing workloadoveruse by 15% during peak usage periods.- Built and maintained an anomaly detection system for real-time network monitoring, utilizing machine learning algorithms to identify andprevent potential cybersecurity threats, achieving an 82% detection accuracy rate.- Deployed a sentiment-based chatbot to handle common IT queries, using AI to analyze user sentiment and provide tailored responses,reducing average query response times by 30%.-Provided technical support to over 300 faculty, staff, and students, addressing daily queries related to hardware, software, and network issues across both macOS and Windows platforms.- Installed, configured, and maintained workstations, peripherals, and local area networks (LAN), ensuring compliance with university.- Utilized a helpdesk ticketing system HappyFox to track and resolve technical issues, escalating complex problems to higher-level support teams whennecessary.- Conducted user training on software applications and troubleshooting techniques, improving resolution times and overall user satisfaction.- Assisted in managing IT inventory and procurement, ensuring timely deployment of equipment and compliance with university policies.

• Led the development of a cross-platform application in React-Native, boosting user interaction by 40% and increasing daily active users to over 10,000 within three months of launch.• Designed and implemented automated pipelines in AWS CodePipeline, reducing deployment time by 30% and cutting operational costs by 15% (IMR costs).• Developed and optimized RESTful APIs, enhancing application security and performance, which reduced latency by 20% and improved transaction throughput by 25%.• Enhanced project management practices using JIRA and Confluence, which decreased bug resolution time by 50%.

• Established and managed S3 buckets and Glacier for storage and backup on AWS• Managed AWS Services CLI, EC2, VPC, S3, ELB Glacier, Route 53, CloudTrail, IAM, and Trusted Advisor service• Designed automated pipelines in AWS Code Pipeline to deploy Docker containers in AWS ECS through CloudFormaSon, Code Build,Code Deploy, S3, and Lambda• Reconciled on JIRA for defect/issues logging & and tracking and documented all work on CONFLUENCE• Integrated services GitHub, AWS Code Pipeline, Jenkins, and AWS ElasSc Beanstalk to devise a deployment pipeline• IniSated alarms on AWS CloudWatch to monitor the server's performance, CPU Utilization, disk usage, etc.

- Developed mobile applications for iOS and Android that managed public flow during the pandemic, which was adopted by over 50 retail outlets.- Created a streaming app for a Radio Company using React-Native, which doubled the company’s audience engagement within six months.