Anurag Satija Email and Phone Number

On Retainer basis setup and implement entire gamut of Operations including Cataloguing, Customer Care, Website enhancement with a team of developers/ Makers & Checkers/ Seller Onboarding Panel for Dalmia Shakti and Dalmia Healthcare portals

Complete Gamut of Operations for Fleet and Petrol Prepaid Program(HPCL/IOCL/BPCL)Backend Hardware and Software:Hardware/Software setup, maintenance, upgradation and Data Center Management.Backend Operation Services:Database management, Transaction processing, Interface management with program partners, MIS reporting & Statement generation and Technical Support.Merchant Rollout & POS:Merchant Acquiring, POST installation & training, 24/7 Merchant helpdesk, Field Services and call resolution and POS Terminal software upgradation.Integrated POS solutions Professional: Driving revenue by providing Personalized, Meaningful customer experiences beyond just accepting Payments

Merchant Relationship/ Acquisition for National and Key AccountsHandling large Corporate MerchantsDriving Business Volume of 3000 Cr+

•Roll Out and Launch of Digital Payments and Billing enablement •Acquiring Large, Medium, Small and Micro Retail Merchants across Pan India•Roll out at all Reliance Retail stores and Brands stores for digital payments (i.e. JioMoney) enablement across the board both in physical and digital space•Relationships Building with Major Billing POS Providers Pan India for Integrations across Industries from Retail/ Pharma/Liquor/Jewellery etc for onboarding their Merchants across categories.•Digital payments specialist with a good know how of payments eco system, e-Commerce & m-Commerce (PPI and Closed Loop).•Execute B2B and B2C Sales for planned Identified and Negotiated Strategic Alliances and Launched Jio Prime Partner Program for Enterprise, Kirana and Small Merchants in collaboration with Sodexo and HUL as Strategic Partners. •Initiated a successful pilot run on Coupon Redemption for small & micro merchants amongst active subscriber base in the identified geographies.•Hiring, Mentoring and lead by example to teams of 1000+ along with Program Managers, State Leads and COL’s and CSO (Commerce Operations Leads and Commerce Service Officers) to effective drive Merchant Acquisition and Servicing•Product enablement of e-KYC APP and D KYC App for merchant onboarding and Jio Payments bank across geographies and critically creating the Value proposition for merchants of Hyper Local, Couponing, B2B platforms, lending credit etc.

(Left this job in two months owing to the death of my mother and to manage family affairs.)•Handle the entire gamut of Furniture Retail Operations of All the 13 stores as A Retail Manager•Actively be part of the hiring of new properties in the various other markets across Gulf Countries for business Expansion•Managing 13 Retail outlets frequently act as Business Manager for the entire site comprising ten units including retail, catering and forecourts.•Handling large volumes of cash; managing sales targets, stock control and rotas; wage costs, orders, wastage and staff performance including management of incentives. Managing health and safety, legal and security issues.•Training for the Highest level of Customer Service.

•Handling Pan India Operations for all the 10 stores of the company.•Handled a Team of 1000 employees, main goal was to give world-class high-end Luxury Retail shopping experience to the Indian consumer•Had successfully run 10 stores across ten cities in India giving the customer a ONE STOPSHOP EXPERIENCE with categories ranging from Apparels ,FMCG/ Food/ Beverages/ Personal Care, Lifestyle, Fashion, Footwear, Electronics and FURNITURE from GAUTIER(FRANCE)•Stores run across Chandigarh, Noida, Ludhiana, Jalandhar, Amritsar, Gurgaon, Chennai, Bangalore Faridabad and New DelhiAchievements:•Broke even at EBITA level within 5 months of joining in August 2009 •Successfully launched, setup and rolled out Non-Food, Personal care and Lifestyle categories in all Stores•Launched Two New Stores within a span of 5 months of Joining the company

Handling all 32 Stores of North India for Fashion Global Retail Ltd,Since Sep 2007 till Oct 2008•Store Manager BIG BAZAAR & FOOD BAZAAR, ATLANTIS MALL, Allahabad Since July 2006 till Aug 2007•Assistant Store Manager BIG BAZAAR & FOOD BAZAAR, SAHARA GANJ, Lucknow Since Nov 2005 to July 2006•Assistant Store Manager BIG BAZAAR, MGF & ANSALS Mall, New Delhi Since May2005 to Nov 2005•Assistant Store Manager PANTALOONS, Camac Street, Kolkata Since Jan2004 to May 2005•Assistant Store Manager PANTALOONS, WAVE, Kanpur Since Sep2001 to Dec2003Achievements:•Have been part of the Setup and Operation of 8 Big Bazaar Stores, 2 Pantaloon Stores, 1 Central, 7 Food Bazaars and 32 Lootmart Stores in the Country•Planned and attained 1 Crore Sale in Camac Street Pantaloon and Food Bazaar Store, Kolkata on 13th March 2005 (The only Life Style Store to do a Crore in a single Day).•Achieved 1 Crore Sales in Lucknow Store on 19th Oct 2006 in a single day•Built a Team to sell 1.68 Crores in 3 Days during 26, 27th,28th Jan2007•Managed to convert highest margins in Food Bazaar of 17.5% pan India. •Achieved Rs.70lacs of sale in Lucknow Store within a period of 3.5 months of store opening (26Jan 2006).•Achieved Rs.57lacs sale in Wazirpur store within a period of 2.5 months of store opening (15th August).•Deal of LML freedom motorbike for free consumer promotion.•National deals with Exceptional Margins.Projects handled for Food Bazaar:•Implemented Automatic ordering system •Setting up a central distribution model •Setting up a home delivery model.•Setting up a international foods category •Starting a customer loyalty program for Food Bazaar.•Strengthening the fruits and vegetable sections for Food Bazaar.•Doing a gap analysis and introducing new categories.•Handling institutional sales.•Launching the Customer Loyalty Program for Food Bazaar and Implementing the same across all Stores.

•Taking care of total TWO-WHEELER FINANCE OPERATIONS in Lucknow•Heading a team of 32 people including Sales & administrative staff.•Maximize disbursement, Profitable Internal Rate of Return and maximum finance.•Organizing sale campaigns and road shows and meetings with dealers.•Collection of bounced cheques and repossession of defaulter’s vehicles and maximum stress on CUSTOMER SATISFACTION.Achievements:•Financed 21 Vehicles in one day.