Anu Rautalin Email & Phone Number

Berlin, Germany

Berlin, Germany

Responsible for implementing organisational processes and structures as well as improving their efficiency and effectiveness for Start-up turned into a Scale-up. For example title structure, career paths and development framework.Enabling leadership development and building company culture to ensure that it is functioning effectively and meeting its goals. Improving and developing internal communication and improving employee engagement. Responsible for conducting and analysing employee engagement survey and creating & implementing action plans based on the input. Responsible for 100.000 employee training budget and employee enablement & training plan.Connecting with people, figuring out what is missing, needs fixing or changing, and driving initiatives to create that change.Being the first contact point for both employees and management for questions, problems and worries, and getting them solved.

Berlin, Germany

Helping the company achieve sustainable growth through outstanding quality. Helping teams elevate their performance by recognizing, standardizing, and adopting quality-related best practices and ways of working to enable continuous improvement.

Stockholm, Sweden

HR Business Partnering, Project management and administrative work. Part of the leadership team for two business units. Events, details, ideas, and projects. Thinking ahead, managing stakeholders, prioritising like a champion, and ensuring nothing gets missed. Building culture and driving engagement.

Stockholm, Sweden

Accountable lead and competence lead for the Finnish collection customer service team, Defined KPI’s and deliveries of the team. Responsible for hiring and development of the team members.Moved collections from in-house to outsourced to achieve major savings - collection customer service was moved to Finland, coordinated the technical and practical details of the move, and trained agents at the new site.

Stockholm, Sweden

Training and coaching service agents, quality assurance, creating work routines and instructions. Translating and proofreading.Conduct monthly reviews and calibrations with the outsourcing partner, focusing on delivery, quality, and performance metrics. Coordinate training, and quality assurance initiatives.

Stockholm, Sweden

Training and coaching service agents, quality assurance, creating work routines and instructions. Translating and proofreading.Conduct monthly reviews and calibrations, focusing on delivery, quality, and performance metrics. Coordinate training, and quality assurance initiatives.

Turku, Southwest Finland, Finland

Customer service via phone and email, both external and internal customers as well as authorities. Special area of expertise: Insolvency.

Customer service via phone and email, both external and internal customers as well as authorities. Special area of expertise: Insolvency.

Master Of Philosophy (Mphil), Comparative Literature, Finnish Language

Project Management

A two year master level study program from 2018 - 2020, completed first semester before moving to Sweden.