Anureet B. Email & Phone Number

Melbourne, Vic, Au

Melbourne, Victoria, Australia

New Zealand

Quality and Controls Specialist for Product Support and Operations. Managing the quality and controls across three business units; Digital Banking Support, Merchant and Business Cards. Part of the senior leadership team for Product Support and Operations.•Implementing new controls by building out processes. Ensuring we have access to source data that is accurate, clear and tools to make the process efficient and effective•Monitoring controls, ensuring that those responsible for carrying out a function of the control are following processes the way the control is designed•Conducting in-house control testing for controls •Uplifting risk culture through regular risk meetings, trainings and developing a consequence framework•Managing audit actions and ensuring they are actioned in a timely manner and the team is brought back within risk appetite•Reviewing checking processes within teams to determine if they need to be updated, have a gap or no longer serve a material purpose or is outside of risk appetite•Simplifying the checking processes by introducing new applications and systems to record making the processes more efficient for checks and better record keeping for the risk annual reviews•Build reports within Power BI for the quality control checks to provide the team managers and the senior manager an insight of results within their teams. •Conducting QA on checks completed by the teamAchievements:Significantly reduced incidents in Digital Banking. Complete transformation of risk processes in Merchant following audit actions. Major uplift in processes and risk culture across all three units.

New Zealand

As a Senior Risk Consultant at EY, I was a part of engagements focused on regulatory uplift, remediation and quality assurance. Specialising in international financial crime, conduct and consumer protection. These engagements required me to:•Ensure bank was meeting current legislation requirements or new requirements before they came into effect•Interpret legislation to build procedure guides ensuring both legislation and bank procedures requirements were covered•Create process maps covering current state and future state•Provide feedback to the bank regarding any gaps where their current process was not inline with supervisory expectations.•Conduct quality assurance checks and ensuring remediation was completed•Manage stakeholder relationships, being the communication link between the offshore team, onshore team and client•Report progress to upper management•Manage teams workflow and resolving/escalating any concerns during production•Plan and managed the beginning of the outreach phase of the remediation•Support and coach analysts on ways to improve the quality of work•Provide client feedback on how to raise the calibre of the work•Lead presentationsAchievements:I successfully led a financial crime remediation project covering multiple streams of work such as PEP & Sanction Screenings and SMR Customer EDD with an on offshore team of 12 based in India and the Philippines. Being the communication link between the client, offshore team and senior management at EY NZ.

New Zealand

• Support and lead a team of 5 analysts to complete CDD on clients• Led an efficiency project within the Delivery Team to use data to find the quickest way to close CDD cases and obtain outreach responses• Ensure all analysts are working efficiently so monthly and quarterly targets are being met• Conduct QA and check billing to ensure the team is producing a high standard or work and being compliant with the legislation• Ensure clients of the pod are happy and any issues escalated to the CS team so we can collaborate to come to a solution• Train new analysts and guide older analysts to complete complicated cases• Explain concepts and set clear expectations• Conduct weekly one-on-ones with the analysts to fix any issues and ensure that they remain motivated and team morale is highAchievements:• Company award for Customer First for exceptional feedback across multiple clients• Company award for Positive Vibes for positive feedback from team for leadership style• Highest revenue generating pod 2/4 quarters of the year

New Zealand

• Complete complex international customer due diligence and enhanced customer due diligence in accordance with the AML/CFT Act, including trusts, nominations and syndicates• Specialize services in accordance with different client terms and different interpretations for a variety of clients from Law Firms, Accounting Firms, Funds and Real Estate Agencies• Conduct customer due diligence in accordance with the AML/CFT Act, DIA guidelines and industry best standards• Complete AML/CFT requirements for AUS clients in line with AUS legislation• Collaborate with the development tech team to product test updates to the SAAS platform• Worked with the Customer Success Team to develop a on-site training program for clients so they can get more value out of our product

Wellington & Wairarapa, New Zealand

• Contacting customers to complete health and lifestyle questionnaires and obtain supplementary and ad hoc information required to complete their application.• Provide customers with detailed information regarding their cover and different benefits available and make any changes to better suit their needs• Communicating with co-workers to ensure workflow targets are being met• Use a variety of programs to complete day-to-day task ranging from Protect, Mercury, GMMS, Interact, CC Pulse, Talisman.• Communicate with BNZ banking advisors to help process applications and solve customer issues or inquires.• Achieve quality, service and other agreed performance targets.• Adhere to all internal policies, procedures and compliance requirements.• Provide ongoing customer service support by answering customer queries through exceptional customer service.

Bachelor Of Commerce - Bcom, Accounting And Finance

Ctma - Certified Transaction Monitoring Associate