Anureet B. Email & Phone Number

Melbourne, VIC, AU

Melbourne, Victoria, Australia

New Zealand

• Quality and Controls Specialist for Product Support and Operations. Managing the quality and controls across three business units; Digital Banking Support, Merchant and Business Cards. Part of the senior leadership.
• Implementing new controls by building out processes. Ensuring we have access to source data that is accurate, clear and tools to make the process efficient and effective
• Monitoring controls, ensuring that those responsible for carrying out a function of the control are following processes the way the control is designed
• Conducting in-house control testing for controls
• Uplifting risk culture through regular risk meetings, trainings and developing a consequence framework
• Managing audit actions and ensuring they are actioned in a timely manner and the team is brought back within risk appetite

New Zealand

• As a Senior Risk Consultant at EY, I was a part of engagements focused on regulatory uplift, remediation and quality assurance. Specialising in international financial crime, conduct and consumer protection. These.
• Ensure bank was meeting current legislation requirements or new requirements before they came into effect
• Interpret legislation to build procedure guides ensuring both legislation and bank procedures requirements were covered
• Create process maps covering current state and future state
• Provide feedback to the bank regarding any gaps where their current process was not inline with supervisory expectations.
• Conduct quality assurance checks and ensuring remediation was completed

New Zealand

• Support and lead a team of 5 analysts to complete CDD on clients
• Led an efficiency project within the Delivery Team to use data to find the quickest way to close CDD cases and obtain outreach responses
• Ensure all analysts are working efficiently so monthly and quarterly targets are being met
• Conduct QA and check billing to ensure the team is producing a high standard or work and being compliant with the legislation
• Ensure clients of the pod are happy and any issues escalated to the CS team so we can collaborate to come to a solution
• Train new analysts and guide older analysts to complete complicated cases

New Zealand

• Complete complex international customer due diligence and enhanced customer due diligence in accordance with the AML/CFT Act, including trusts, nominations and syndicates
• Specialize services in accordance with different client terms and different interpretations for a variety of clients from Law Firms, Accounting Firms, Funds and Real Estate Agencies
• Conduct customer due diligence in accordance with the AML/CFT Act, DIA guidelines and industry best standards
• Complete AML/CFT requirements for AUS clients in line with AUS legislation
• Collaborate with the development tech team to product test updates to the SAAS platform
• Worked with the Customer Success Team to develop a on-site training program for clients so they can get more value out of our product

Wellington & Wairarapa, New Zealand

• Contacting customers to complete health and lifestyle questionnaires and obtain supplementary and ad hoc information required to complete their application.
• Provide customers with detailed information regarding their cover and different benefits available and make any changes to better suit their needs
• Communicating with co-workers to ensure workflow targets are being met
• Use a variety of programs to complete day-to-day task ranging from Protect, Mercury, GMMS, Interact, CC Pulse, Talisman.
• Communicate with BNZ banking advisors to help process applications and solve customer issues or inquires.
• Achieve quality, service and other agreed performance targets.

Bachelor Of Commerce - Bcom, Accounting And Finance

Ctma - Certified Transaction Monitoring Associate