Anu Ruokonen Email & Phone Number

Espoo, Fi

We are currently building up a new global Customer Frontline department to care for our customers at Vaisala. The team is located at Vantaa, Finland and Boston, US. Our mission is to provide world-class customer experience to all our global customers. We are there to help if the customer does not know who to contact. We will assign the inquiry to the appropriate Vaisala expert to find a solution. Customers are the center of our operations, and our success is measured through customer satisfaction and the quality of our service.

For the next six months I will be working as a Service Manager, CRS for HKI service center’s Service Coordinators team. The goal for the period is to develop management routines and daily operations of the team and to clarify share of responsibilites cross-functionally (in HKI and BOS).

Helsinki, Uusimaa, Finland

1) Customer service tasks related to Netvisor financial administration and accounting application. 2) Visma Solutions Leadership Academy (1/20 - 2/21), incl. 6 months leadership training in Netvisor customer care team: - Daily supervision of the team- Resource planning- Monitoring of metrics (CSAT, first reply time..)- Workload management- OKR planning and OKR-discussions- 1-1 discussions- Ensuring project responsibilities3) Experimenting - Solutions Experiment Academy:- Growth Hacking training (Growth Tribe 2/2020)- Operating as our teams responsible person for experimentation (1-3/2023)4) Coaching (inhouse) and mentoring - Inhouse Learning coach (3-6/2021)- Visma Fellowship Mentoring program (3-6/2021) - Tradenomien mentorointi (10/2022 - 4/2023)5) Facilitation training (Mukamas Learning) & acting as a facilitator (10/2022 - 1/2023)6) Project management- Leading two T-shaped model creation projects for the Customer Care function and CS team (2020-2021)- Inhouse project management training 12/2022 - 2/20237) Onboarding new employees- Planning the orientation process and participating in the creation of the framework- Main orientation responsibility for several employees (2019-2023)8) Tools:- Betterworks (OKR's)- Freshdesk / Zendesk (Ticketing systems)- GROWS app (Experimenting)- Maventa, Visma Sign- Jira, Tableau

Lappeenranta Area, Finland

Contact and communication with customers (Europe, Russia, Asia) by email and phone (Finnish, English). Handling the order-delivery-invoicing process from invitations to tender to the reception of goods in the destination country. Arranging & coordinating deliveries/shipments, preparing transport documents, invoicing and delivery follow-up. Sales-receivables follow-up. Close co-operation with sales manager, production planners and transport companies. Export documentation (L/C). Financial management tasks, payroll accounting, payment of wages. Office supervisor responsibilities.

Lappeenranta Area, Finland

Contact and communication with customers (Europe, Russia, Asia) by email and phone (Finnish, English). Handling the order-delivery-invoicing process from invitations to tender to the reception of goods in the destination country. Arranging & coordinating deliveries/shipments, preparing transport documents, invoicing and delivery follow-up. Sales-receivables follow-up. Close co-operation with sales manager, production planners and transport companies. Export documentation (L/C). Financial management tasks, payroll accounting, payment of wages.

Lappeenranta Area, Finland

Contact and communication with customers (Europe, Russia, Asia) by email and phone (Finnish, English). Handling the order-delivery-invoicing process from invitations to tender to the reception of goods in the destination country. Arranging & coordinating deliveries/shipments, preparing transport documents, invoicing and delivery follow-up. Sales-receivables follow-up. Close co-operation with sales manager, production planners and transport companies. Export documentation.

Lappeenranta Area, Finland

I worked as the Sales and Marketing Manager for a sports club NST Lappeenranta Ry. My responsibilities were new customer acquisition, sales of advertising space, marketing planning and implementation. In addition I assisted in invoicing and accounting tasks.

Master Of Business Administration (Mba), International Business Management

Course: Devops Fundamentals (3Ects)

Bachelor Of Business Administration (B.B.A.), International Business

Exchange Student, International Business