Anu Saxena Email & Phone Number

San Jose, Ca, Us

San Jose, Ca, Us

Sunnyvale, California, United States

• Worked for AOS application support for merchandise, data feed and financial pages of apple website. This includes extensive monitoring to identify any potential issues with apple website. • Provide production support for Java applications, ensuring high availability, performance, and reliability.• Monitor system health, performance metrics, and logs to identify and troubleshoot issues proactively using Splunk and Apple internal tools.• Investigate and resolve incidents, problems, and service requests in a timely manner, adhering to SLAs and following the ITIL framework.• Collaborate with development teams to analyze, debug, and fix code issues, and implement preventive measures to avoid future incidents.• Maintain documentation on Confluence, runbooks, and knowledge base articles to facilitate knowledge sharing and continuous improvement.• Participate in on-call rotations and provide 24/7 support for critical production systems.

Concord, California, United States

• Developed and maintained Java applications, including web-based and standalone applications.• Designed and implemented RESTful APIs, web services, and microservices using Spring Boot.• Worked with MySQL and implemented database schemas, stored procedures, and triggers.• Participated in code reviews, unit testing, and integration testing to ensure the quality and reliability of the software.• Collaborated with cross-functional teams, including business analysts, QA engineers, and project managers, to deliver high-quality solutions on time and within budget.• Worked on Break fix SRs, created implementation plans and performs application checkouts.• Worked on Go Live activities as per the Implementation Plan to enable product ionization of application without any issues.• Identified, Developed and Implemented Automation opportunities in production systems to eliminate Manual Intervention and to reduce efforts to archive dollar saving.• Served as Technical support SPOC for critical issues and worked with Multi Product Vendor/Third-Party in order to provide an end-to-end solution to the issue at hand.• Prepared Technical Design documentation, Test Procedures documentation and detailed UAT cases.• Closely worked with business to communicate any issues/impact/RCA/data recovery.• Keep Business, other application teams, Aetna Management and Infosys management up to date on any ongoing issues and made sure to send timely communications.• Monitoring of applications using Splunk and other internal tools.• Own escalated cases from the team and ensure that they are resolved as per SLAs and quality expectations. Add value to incident management process with technical/product/domain knowledge and customer handling skills.• Leading and ensuring appropriate mentoring and coordination is in place for corresponding offshore team. Drive KT and enablement session within team both on existing applications and new technology.

Hartford, Connecticut, United States

• Worked in an Application for Aetna Insurance coverages which updates database at CVS for active insurance for Aetna customers.Supported and Maintained Java webservices using SOAP and REST architecture.• Design, Development, Unit testing, Deployment, Warranty and Support activities of business critical functions in the end to end application for Enterprise Service Delivery System using IBM DataPower, IBM Websphere Transformation Extendor (WTX) and Java web services using Spring/Spring MVC.• Involved in requirements analysis, functional design, technical design and coding.• OO Analysis, documentation and development.• Conducted Code review, Unit Testing, Integration Testing and Load Testing.• Involvement in design phase including preparation of HLD (High level document) and LLD (Low level document)• Worked in development cycle for enhancements & bug fixes.• Involvement in Integration approaches with other modules and performing Unit Testing, Integration Testing and Load Testing• Implemented improvement strategies to enhance the project execution.

Pune, Maharashtra, India

• Design, Development, Unit testing, Deployment, Warranty and Support activities of business-critical functions in the end-to-end application for Enterprise Service Delivery System using IBM Datapower, IBM Websphere Transformation Extendor (WTX), Java web services using Spring/Spring MVC.• Participated in knowledge Management activities and interface with internal team to ensure high quality deliverables.• Worked on Go Live activities as per the Implementation Plan to enable product ionization of application without any issues.• Responded to the issues assigned, conduct analysis, suggest/implement workarounds, communicate to all the stakeholders and close issues as per the agreed timelines to ensure support availability as per agreed SLAs.• Understand the requirements (both functional and non – functional) by going through the specifications and inputs from Business Analysts.• Understand application architecture document and seek inputs from the architecture/design team to understand the overall architecture to provide deliverables that are in line with architectural requirements.• Participated in and prepare content for KT sessions, document the understanding, take on Shadow Support.• Documentation for the SDLC like Technical Design documents, Program Specification document, Unit Test, System Test Plans and test case documents• Directly working with the client in Agile Methodology from offshore.• Used RAD as IDE for development and unit testing.• Requirement Gathering and Analysis of the requirements, Impact analysis on the current system.• Used Spring support for JDBC for all CRUD (Create, Update, Delete) operations.• Developed user interface with Servlets and JSP.• Involved with bug fixing on functionality, performance and designing issues.• Deployed applications on Websphere Application Server instances in all the respective environments.• Worked with JMS Queues for sending messages in point-to-point mode.