• Overseeing the complete transition program, including its creation, monitoring, and governance, in accordance with the established transition methodology.• Attracting, hiring, cultivating, and supervising support resources to execute program strategies.• Cultivating strong relationships and actively involving key stakeholders to ensure consistent and aligned delivery.• Capturing and disseminating project insights to drive ongoing enhancements.

• Support Client Management leaders and Dedicated Customer contacts on a day-to-day basis.• Collaborating with Client & Technical teams on requirements gathering and scope analysis.• Interact and support client in online special projects and day-to-day requests and program management.• Provide online tool support, including OBT programming, updates or escalation support.• Provide general assistance for monthly reporting packages and ad hoc data required by contract.• Working… Show more • Support Client Management leaders and Dedicated Customer contacts on a day-to-day basis.• Collaborating with Client & Technical teams on requirements gathering and scope analysis.• Interact and support client in online special projects and day-to-day requests and program management.• Provide online tool support, including OBT programming, updates or escalation support.• Provide general assistance for monthly reporting packages and ad hoc data required by contract.• Working on Billing/Settlement, reconciliations whenever requested.• Liaise with Vendor Product Support to keep user documents, manuals, test plans, FAQs, etc. updated.• Managing Client data, Scorecards, Spend Analysis dashboards and Reporting Hierarchy. Show less

• Chairing Global meetings with participants from Functional, Operations and Support team besides Customers from India, South Asia and Africa.• Managed all communication processes and SLAs; including but not limited to pre-reading discussion points, maintaining issue logs, and sharing with respective stake holders for their reference and action.• Collating, analyzing, and reporting monthly engagement data to Business and Functional Leadership and Stakeholders on various parameters.•… Show more • Chairing Global meetings with participants from Functional, Operations and Support team besides Customers from India, South Asia and Africa.• Managed all communication processes and SLAs; including but not limited to pre-reading discussion points, maintaining issue logs, and sharing with respective stake holders for their reference and action.• Collating, analyzing, and reporting monthly engagement data to Business and Functional Leadership and Stakeholders on various parameters.• Maintaining existing migration programs with occasional upgrades & enhancement when required along with data cleansing enrichment & mapping tasks.• Lead Buddy Program for Senior Global Executives (DGM level) visiting India from Africa for training & skill building.• Feasibility study of transition, skill set mapping as per the scope, Resourcing, ramp up and ramp down, to be system designing, SLA documentation, as is process and to be process documentation, scoping of activities (SOW), & monitoring of performance on outputs delivered and BAU. Show less

Primarily joined American Express GTSC in 2009. In 2009 it was outsourced to EXL Service India Pvt. Ltd, • MIS reporting for productivity, TSF (Telephone Service Factor) and call flow.• Supported Business Travel in JAPA market (Australia/ Asia Pacific)• Provided level one support to clients booking travel on the various Internet Travel tools (Concur/GetThere/ Serko/Portal) provided by American Express to its Clients.• Work with the Quality and L&D team to improve the C-SAT… Show more Primarily joined American Express GTSC in 2009. In 2009 it was outsourced to EXL Service India Pvt. Ltd, • MIS reporting for productivity, TSF (Telephone Service Factor) and call flow.• Supported Business Travel in JAPA market (Australia/ Asia Pacific)• Provided level one support to clients booking travel on the various Internet Travel tools (Concur/GetThere/ Serko/Portal) provided by American Express to its Clients.• Work with the Quality and L&D team to improve the C-SAT for the team. Show less

As part of Post Sales team was working on date change, cancellation & processing refunds.

As part of IBM was working for Delta Airlines, primarily making reservation for Domestic flights within United States of America. Informing customer about their skymile frequent flyer program and its benefits.