- Experience in Data Migration using RRR Chive tool during the Remedy Upgrade from 9.1.04 to 20.02 version. - Customized OOTB BMC Remedy Application - IM, CM, WOM,- Solution Designing for New Business Requirements - Replacing manual process(paper work) with automation(Digital Transformation)- Interpreting Day to Day business needs and implementing as validation workflows- Publishing the knowledge articles on basic usage of Ticketing system- Training new bees on the… Show more - Experience in Data Migration using RRR Chive tool during the Remedy Upgrade from 9.1.04 to 20.02 version. - Customized OOTB BMC Remedy Application - IM, CM, WOM,- Solution Designing for New Business Requirements - Replacing manual process(paper work) with automation(Digital Transformation)- Interpreting Day to Day business needs and implementing as validation workflows- Publishing the knowledge articles on basic usage of Ticketing system- Training new bees on the topics - Remedy Developer Studio, workflows, Versions and its specific features, ITSM Applications, DWP- Administration of Remedy System including ITSM, Smart Reporting, BO, SLM, SRM, WOM, DWP, DWPC, SMARTIT, Approval, Server Configuration, Applying performance tuning techniques and Health Check on timely basis.- Provisioning of RCA document in case of any outages.- Conducting workshops with clients and stakeholders on the newly released versions of the tool and showcasing the business on leveraging those qualities.- Creating AIF's under SRM module for the Service Requests which requires complicated interface to boost the customer satisfaction.- Creating AI Jobs for importing data from CSV files to Remedy forms- Configuring Foundation data(OC,PC,SG,Location,Department,Incident Templates,Change Templates,Task Templates,WO Templates,CC,Assignment Rules,Custom Data)- Configuring complex approval chains for Service Requests(Adhoc - Single, Multi-People, Service Level and Management approvals)- Documentation of scope and provide a ballpark for each one.- Creating KPI's and corresponding reports for Individuals besides scheduling them. - - Show less

- > Gathering requirements from the Client.- > To prepare the high level and detailed level design documents for business requirements.- > To implement the designed solution in the system.- > Identifying solution for crucial requirements and complicated queries.- > - > Preparing presentation for business to show case the application.

- Received Training on Java platform with Oracle database.- To get into a project, we were trained on BMC Remedy Platform.- Worked on a project where one CMDB was supposed to be built for all the infrastructure items or assets.- Assets or CI to be fetched from various sources such as excel , discovery tool, another system other than Remedy and Manually created ones.- All the CI's were reconciled to be placed in golden dataset by creating multiple reconciliation rules based on… Show more - Received Training on Java platform with Oracle database.- To get into a project, we were trained on BMC Remedy Platform.- Worked on a project where one CMDB was supposed to be built for all the infrastructure items or assets.- Assets or CI to be fetched from various sources such as excel , discovery tool, another system other than Remedy and Manually created ones.- All the CI's were reconciled to be placed in golden dataset by creating multiple reconciliation rules based on the sources and preferences were set.- Created custom attributes and classes from Class Manager.- Uploading the CI Data through AIE- Supported the upgrade of ARS from 7.0X to 7.1X for ITSM modules.- Documentation - Design , Test, Use Cases and Runbook with training materials.- Show less