· Travel to Louisiana to oversee management and property improvements. · Oversee hotel improvements by following up with contractors.· Ensure hotel improvements ran smoothly by updating the hotel and housekeeping manager. · Input payments in the accounting system after payments are made and ensure equality in the balance sheet. · Search for potential acquisitions by carefully reviewing P&L statements and PIPs. · Develop compelling offers for properties of interest, ensuring approval from the managing director.

· Managed check-ins across 18 Disney resorts ranging from 200 to 2.4k rooms with an average of 850 daily check-ins.· Answer in-person inquiries from guests and provide prompt and accurate information regarding resort amenities, entertainment, and attractions.· Engaged and enhanced guest experiences by giving them “magical moments” when they are celebrating something special or as needed by judging circumstances and situations. · Checked in Disney Executives such as the chairman of Disney Parks, experience, and products, Josh D’amaro along with other executives, with VIP protocols. · Maintain accurate records of guest information and reservations, ensuring that all guest information is kept confidential.· Stay up to date with the latest Disney resort offerings and events to provide guests with the most accurate and relevant information.· Helped to calm guests down during Hurricane Ian by keeping guests updated and assuring them that they would be taken care of and provided them with entertainment in-house for the kids as well as food and beverages. · Assisted guests who got locked out of their rooms. · Delivered packages, gifts, and florals to guests' rooms. · Kept track of packages of guests that were checked in so I could deliver their packages to their respective rooms in a timely fashion. · Provided customers with a wholesome Vans experience.· Helped customers find the right shoes and apparel.· Ensured high customer satisfaction.

· Greeted customers who entered the store.· Ensured high customer satisfaction. · Provided customers with a wholesome Vans experience. · Helped customers find the right shoes and apparel.

· Handled customer service and complaints promptly to ensure customer satisfaction.· Managed a team of seven and assisted the company in cost-saving by increasing workflow efficiency. · Organized events and training sessions to motivate employees.

· Answered telephone and in-person queries related to hotel services to resolve any issues.· Processed about 150 guests' check-ins and outs every month.· Prepared and completed room bills to ensure all payments were appropriately completed.· Collaborated with other departments of the hotel to ensure proper information was relayed.· Handled payments through cash, checks, and credit cards by utilizing a POS system.