➢ Led cross-functional collaboration by conducting configuration workshops, eliciting business requirements, and effectively communicating them to the Vendor for system configuration based on User Requirement Specifications.➢ Played a key role in crafting comprehensive requirements for XML objects and defining XSD expected fields, ensuring seamless data exchange and alignment with business needs.➢ Drove the enhancement of document processing modules, letter requests, and returned mails by creating User Stories and Acceptance criteria, fostering a user-centric approach to system modifications.➢ Facilitated broker training systems by devising process flow diagrams, enhancing communication and collaboration between Maximus and the Department of Health.➢ Formulated requirements for rules governing file digestion, ensuring compliance with up-to-date information standards and regulations.➢ Conducted rigorous Postman testing, systematically passing parameters to validate API services and verify the accurate retrieval of consumer information.➢ Utilized Oracle SQL to retrieve and analyze the success rate of document links post live service implementation, contributing to informed decision-making.➢ Pioneered the implementation of an IVR system, streamlining customer calls and improving overall customer experience by directing them to the appropriate queue.➢ Developed call flow diagrams outlining requirements and conducted extensive testing, promptly addressing and resolving any identified issues.➢ Utilized Web-Services by sending XML messaging to the application system for validating the submitted data.➢ Utilized SOAP API to validate vendors records during the postproduction environment.

➢ Performed gap analysis outlining gaps in processes, policies, current/old system functionalities, and user experiences necessary to deliver and execute a successful rollout.➢ Interacted with users to evaluate needs, identified specific issues, and developed processes to improve CTMS serviceability. ➢ Conducted classroom, online, and individual CTMS training sessions for staff with a diverse range of knowledge across the Novo Nordisk network system. ➢ Communicated new system features with project teams and assists with adapting study designs of varying complexity for Veeva Vault CTMS, eTMF system usage. ➢ Produced internal CTMS training documentation that addresses user needs and expectations. ➢ Developed and implemented SOPs to facilitate accurate and timely data entry, data cleaning and documentation as well as other administrative tasks. ➢ Elicited integration requirement to support Sunshine Reporting Act.➢ Utilized HTML5 to configure the internal clinical trials website. ➢ Utilized SQL to design and develop routine and ad hoc management reports to eliminate the reviewal of the primary record within source system. ➢ Evaluated CTMS functionality, identified, and proposed solutions for application improvement and data management based on the institutional goal, objectives, and user needs. ➢ Assisted the CTMS Systems Analyst and Senior Financial Analyst to troubleshoot and resolve complications related to study calendars and budgets.➢ Prepared the Functional Design Document with Use cases and Activity diagram covering all the business needs. ➢ Created, maintained Requirement Traceability Matrix to track the development and QA process➢ Analyzed data by running queries to give statistical visualization of dataset correlations.

➢ Implemented General Automation Platform to perform API integration➢ Communicated with store workers to analyze their daily business processes and identified EPICs for TPS then captured into Rally.➢ Authored programming specifications and worked closely with the developers’ team to incorporate enhancements, interfaces, and updates to the SAP system➢ Collaborated with the development team to design and implement solutions based on Business Processes observations and assessed the team during all phases of SDLC.➢ Validated both the user stories and deliverables during the TPS development, integration, and maintenance stages.➢ Responsible for management of technical upgrade of SAP BW 7.3 to 7.4 and HANA Migration.➢ Involved in policy development, review, and implementation – partnered with Compliance, Risk, Legal, and other functional stakeholders to ensure regulatory and best practice obligations are appropriately discharged➢ Facilitated meeting for backlog grooming, defined acceptance criteria for user stories, and created UML diagrams for communicating with all project sponsors and stakeholders and captured documentations in Rally.➢ Documented requirements for outbound SAP S/4 HANA integration.➢ Provided Data Mapping documentation for customer information to Extract Transform and Load (ETL) data objects from existing TPS to the new TPS.➢ Provided source to target mapping documentation to specify conditions in which customer information must be loaded into the TPS.➢ Created Data Modeling document to reduce data redundancy within TPS.➢ Created Test Plan, Test Cases, and captured Defects and Change Controls in Jira

➢ Gathered Business Requirements through brainstorming sessions on global calls.➢ Facilitated JAD sessions to gather requirements for the new MMIS.➢ Involved in the full HIPAA compliance lifecycle from GAP analysis, mapping, implementation, and testing for processing of Medicaid Claims.➢ Propose strategies to implement HIPAA 4010 in the new MMIS system and eventually move to HIPAA 5010.➢ Coordinate with stakeholders and project manager to gather functional and non-functional requirements during JAD sessions.➢ Performed a High-level analysis of the requirements from a business perspective to determine the feasibility of constructing the new application.➢ Analyzed, and documented business and functional requirements via uses cases for Medicare billing transaction-based middleware/database layers with SOA & XML.➢ Validated the EDI 837 claim billing (professional, institutional, and dental claims) & 835 (remittance advice or payment) claims adjudications.➢ Analyzed and segregated user stories into high level and low-level Use Cases, using Microsoft Visio.➢ Wrote Use Cases diagrams for healthcare provider registration portal including pre-conditions, assumptions, normal flows, alternative flows, post-conditions, notes, and issues.➢ Coordinated Virtual Meetings with business clients, stakeholders, end users and various development teams including testers to discuss project progression reports and to gather new user stories for the system maintenance.➢ Used detailed knowledge of existing application features, architectures, and functions to assess scope and impact of business needs throughout analysis and through the completion of all enhancement specifications.➢ Developed and implemented SQL scripts to normalize and reformat client data elements into company standards.➢ Documented Requirements, Test Plan, Test Cases, Defects and Change Controls in Quality Center.

➢ Analyzed the IATA manual to elicit standardized regulation requirements so that JetBlue Airways met the regulations set by airlines and aviation regulators.➢ Analyzed Safety Regulations, and defined what files needs to be hidden from exposure.➢ Established invoice exchange format by implementing EDI ebXML solutions.➢ Interacted closely with the Business along with the administration and management to gather business requirements and analyzed the data to be incorporated into the API Roadmap.➢ Arranged interviews with all the stakeholders to review and understand the gathered business requirements and created BRD.➢ Formulated Data Mapping Guide for the technical team and created FRD.➢ Coordinated with system architects and developers to convert business requirements into system requirements.➢ Created ERD to show the set of activities performed to retrieve API collections from one system to another.➢ Analyzed business requirements and converted them into technical requirements by creating Use Case diagrams and documented Use case specifications.➢ Used Postman to test the set of RESTFUL API collections, and validated response by defining parameters.➢ Facilitated demo sessions to understand existing API specifications.➢ Created API specification document for letting people to integrate and create user awareness.➢ Provided Full automation with powerful branching and conditional logics using on premises services so the data was updated on conditional specs we designed.➢ Conducted meetings to document Change Requests for new data exposures.