Over 7 years of experience in scoping, resource planning & deployment, metrics reporting & onsite-offshore coordination. Successfully led project operations with key focus on defining Service Level Agreements (SLA’s), Standard Operating Procedures (SOP’s) & interacting with clients, business partners, vendors & other key stakeholders. Experience in governance of transformation programs involving strategy planning, design, resource administration & delivery (onsite/ offshore). Extensive exposure of working in Infrastructure as a platform automating all day to day system administrator activities.