Clinical Consultant
Current- Lead onsite as Primary Customer Liaison Consultant and seamlessly communicate between cross-functional teams internally and externally for effective software deployment, digital OR integration and cloud-platform data sharing at customer-site - Optimize strategies to build trust and maintain long-standing customer relationship with effective interpersonal communication - Real-time consultation for clinical software guidance, technical support and creative problem solving for Brainlab software + hardware in Operating Room – Ensure HIPAA + FDA-compliance- Manage local UCSF Bio-Technician team of 8, conduct technical product trainings, schedule and delegate daily case responsibilities- Identify/forecast user needs and collaborate with Brainlab Area Manager to build existing and new business by driving utilization and key account independence of products and services- Collaborate with local product marketing and sales training teams as technical product expert, for surgeon- and surgery-specific insight to strategize in-depth and targeted business approach - Drive new product/service roadmap: plan, create, deliver, implement and execute within set timeframe & maintain records - Document procedural case observations for FDA compliance and investigate post-procedural events. Design new/improved workflows for pioneering product use in advanced research-driven procedures such as those at UCSF - Workflow documentation distributed globally within Brainlab - Gathering quantitative/qualitative data and translating active user feedback to R&D Brainlab Germany team to adopt into new product and service design features for iterative prototyping- Communicate effectively with deductive and inductive reasoning to keep key stakeholders in the know of product/service roadmap