Anusha Allu Email & Phone Number

Melbourne, Victoria, Australia

• Liaising with customers to better understand customer needs• Creating and documenting work plans to meet business priorities and deadlines.• Working with customers to identify, formulate and document business requirements.• Acting as a reference and information source, providing required documentation to the team.• Identifying additional requirements and action items that best support the business.• Participating in numerous hours of design workshops to build solutions that best support the business• Evaluating and maintaining the quality of functional and technical IT documentation.• Implementing applications design, web pages and other deliverables• Ensuring process improvement and alignment of business and technology by participating in design workshops and technical discussions.• Contributing to the deployment activities of project deliverables and working closely with technical team involved in the build and implementation of project to ensure alignment of project deliverables, considering dependencies and adhering to project timelines.

Melbourne, Victoria, Australia

• Completed testing, training, and documentation to support go live.• On-site and Off-site support for Go Live and Go Live Support.• Designed and executed the Super User Training for the clients.• First contact for troubleshooting user-facing WMS, on-floor resource for process questions, and prepared data reports when requested by the client.• Assisted in design change, unit and regression test the enhancements.• Guided and trained required personnel and operational teams on the new software system and processes• Designed the template for WMS Solution Summary Document and WMS Technical Document.• Performed Analysis and Defect Triage using SQL• Participated in triage meetings, discussed enhancements and modification request issues.• Conducted performance analysis and made recommendations based on observed relationships between processes.• Co-ordinated with the project team regularly to manage client’s expectations and track the progress to ensure delivery within the timeline.• Participated in phase 2 of the project on-site for 8 weeks for stabilization and help achieve system performance and optimization.

Melbourne, Victoria, Australia

• Configured and implemented two client BY Warehouse Management Systems in first year as Graduate Consultant• Worked on back-end testing of databases by writing SQL Queries to test and verify data• Completed testing, training, and documentation to support go live.• On-site and Off-site support for Go Live and Go Live Support.• Co-ordinated with cross-functional teams to streamline processes and enhance project efficiency.• Prepared test cases, performed Manual Testing and Functional/ Non Functional Testing of the application.• Performed GUI and Functionality testing• Prepared Super User Training documentation for the clients.• Supported operational teams to identify and evaluate underlying issues for recommending optimal business practices, and system functionality and behaviour.

Melbourne, Victoria, Australia

• Researched innovative fashion trends to ensure product knowledge and used a consultative sales approach to understand customer needs and recommend relevant offerings.• Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites.• Merchandised attractive shelf displays with current offerings to drive store sales.• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.• Processed credit and debit card payments to complete purchasing experience, assisted with price markdowns, and facilitated inventory control.• Maintained weekly sales tracking and leadership reports to support the operational enhancement and implement corrective actions.

Melbourne, Victoria, Australia

• Resolved product or service problems by clarifying customer's complaints, determining the cause of the problem, and selecting the best solution to solve the problem.• Increased rewards card sign-ups by 5% by consistently demonstrating target driven attitude in supporting marketing campaigns and ongoing promotions.• Actively assisted customers with product selections by using strong up-selling and cross-selling skills using product knowledge training to achieve sales targets.• Contributed to increase in-store sales by creating and maintaining effective product displays based on customer expectations and recommendations.• Awareness of retail operations, including receiving stock, managing levels of inventory of product lines to meet demands as well handling 100+ customers per shift.• Consistently balanced cash registers at open/ close of business by demonstrating exceptional cash handling and EFTPOS transaction skills.

Melbourne, Australia

• Leaded project planning sessions, coordinated internal resources by managing workflow collaboration across teams to ensure client investment is on track, executed flawlessly, and completed on time.• Helped restructure the organization’s current business model is adjusting towards the current shift in the business environment by providing clients with recommendations for improvements based on assessing business needs• Contributed to the identification of system/ process improvements and built strategic business plan.• Identified and analyzed the efficiency of different social media platforms used by targeted market segments• Analysed statistics and data trends to identify opportunities, threats and gain more insights in order to formulate a company-specific strategy using Excel and Microsoft BI.• Examined the current business problems, marketing strategies and created innovative and effective strategies using Bizagi software.• Managed project progress and ensured that the project deadlines are met on time using smartsheet.• Participated in the tender process i.e., design, submission, and review and designed a risk mitigation plan.• Secured growth opportunities and initiated new ideas for the project through brainstorming and mind mapping techniques using Coggle and Ideaboardz.

Hyderabad, Telangana, India

• Precisely and proficiently conducted strategic business and data analysis and data driven recommendations for improvements and advancements• Worked with text, speech and other types of data and attach tags to contents, at scale to enhance Alexa's Automatic Speech Recognition, Natural Language Understanding Models, and domain features• Delivered high quality of labeled data, leveraging guidelines to meet specific key performance indicators, and using in-house tools and software• Captured, investigated, analysed results and escalated failures and provided individual status reports, adhering to Productivity and Quality base lines.• Maintained databases by acquiring data from primary and secondary sources that made data evaluation process more flexible and scalable across data sets.• Identified trends and opportunities for growth through analysis of complex data sets using Excel and Microsoft BI.• Prepared reports for leadership that effectively communicated trends, patterns, and predictions using relevant data using data visualization tools.• Mentored various teams to train and support for Machine Learning Model training• Worked with managers and contributed to providing robust data, progress and analysis reports as required.• Performed QA in datasets to collect ground truth data for product development.• Verified accuracy and completeness of data, conducted quality checks and collaborated with team members to ensure data consistency and quality to improve device performance• Was awarded the "Star Performer" Award within 6 months of joining Amazon.

Hyderabad, Telangana, India

Project Title: Banking System• Generated a banking system by using Java Swings and Oracle database• Established connection between Client and Customer database: JDBC Application Programming Interface• Formulated a business model to catalog customers into 5 sections as per the willingness to operate• Conceptualized a strategy to maintain the flow of information for users of the database• Enhanced customer handling functionality by tagging according to the interests of the customers

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Technology, Computer Science And Engineering, First Class With Distinction