Anusha Allu Email & Phone Number

Melbourne, Victoria, Australia

• Liaising with customers to better understand customer needs
• Creating and documenting work plans to meet business priorities and deadlines.
• Working with customers to identify, formulate and document business requirements.
• Acting as a reference and information source, providing required documentation to the team.
• Identifying additional requirements and action items that best support the business.
• Participating in numerous hours of design workshops to build solutions that best support the business

Melbourne, Victoria, Australia

• Completed testing, training, and documentation to support go live.
• On-site and Off-site support for Go Live and Go Live Support.
• Designed and executed the Super User Training for the clients.
• First contact for troubleshooting user-facing WMS, on-floor resource for process questions, and prepared data reports when requested by the client.
• Assisted in design change, unit and regression test the enhancements.
• Guided and trained required personnel and operational teams on the new software system and processes

Melbourne, Victoria, Australia

• Configured and implemented two client BY Warehouse Management Systems in first year as Graduate Consultant
• Worked on back-end testing of databases by writing SQL Queries to test and verify data
• Completed testing, training, and documentation to support go live.
• On-site and Off-site support for Go Live and Go Live Support.
• Co-ordinated with cross-functional teams to streamline processes and enhance project efficiency.
• Prepared test cases, performed Manual Testing and Functional/ Non Functional Testing of the application.

Melbourne, Victoria, Australia

• Researched innovative fashion trends to ensure product knowledge and used a consultative sales approach to understand customer needs and recommend relevant offerings.
• Delivered a high level of assistance by locating products and checking the store system for merchandise at other sites.
• Merchandised attractive shelf displays with current offerings to drive store sales.
• Forged and nurtured impactful relationships with customers to cultivate loyalty, boosting customer satisfaction ratings.
• Processed credit and debit card payments to complete purchasing experience, assisted with price markdowns, and facilitated inventory control.
• Maintained weekly sales tracking and leadership reports to support the operational enhancement and implement corrective actions.

Melbourne, Victoria, Australia

• Resolved product or service problems by clarifying customer's complaints, determining the cause of the problem, and selecting the best solution to solve the problem.
• Increased rewards card sign-ups by 5% by consistently demonstrating target driven attitude in supporting marketing campaigns and ongoing promotions.
• Actively assisted customers with product selections by using strong up-selling and cross-selling skills using product knowledge training to achieve sales targets.
• Contributed to increase in-store sales by creating and maintaining effective product displays based on customer expectations and recommendations.
• Awareness of retail operations, including receiving stock, managing levels of inventory of product lines to meet demands as well handling 100+ customers per shift.
• Consistently balanced cash registers at open/ close of business by demonstrating exceptional cash handling and EFTPOS transaction skills.

Melbourne, Australia

• Leaded project planning sessions, coordinated internal resources by managing workflow collaboration across teams to ensure client investment is on track, executed flawlessly, and completed on time.
• Helped restructure the organization’s current business model is adjusting towards the current shift in the business environment by providing clients with recommendations for improvements based on assessing business needs
• Contributed to the identification of system/ process improvements and built strategic business plan.
• Identified and analyzed the efficiency of different social media platforms used by targeted market segments
• Analysed statistics and data trends to identify opportunities, threats and gain more insights in order to formulate a company-specific strategy using Excel and Microsoft BI.
• Examined the current business problems, marketing strategies and created innovative and effective strategies using Bizagi software.

Hyderabad, Telangana, India

• Precisely and proficiently conducted strategic business and data analysis and data driven recommendations for improvements and advancements
• Worked with text, speech and other types of data and attach tags to contents, at scale to enhance Alexa's Automatic Speech Recognition, Natural Language Understanding Models, and domain features
• Delivered high quality of labeled data, leveraging guidelines to meet specific key performance indicators, and using in-house tools and software
• Captured, investigated, analysed results and escalated failures and provided individual status reports, adhering to Productivity and Quality base lines.
• Maintained databases by acquiring data from primary and secondary sources that made data evaluation process more flexible and scalable across data sets.
• Identified trends and opportunities for growth through analysis of complex data sets using Excel and Microsoft BI.

Hyderabad, Telangana, India

• Project Title: Banking System
• Generated a banking system by using Java Swings and Oracle database
• Established connection between Client and Customer database: JDBC Application Programming Interface
• Formulated a business model to catalog customers into 5 sections as per the willingness to operate
• Conceptualized a strategy to maintain the flow of information for users of the database
• Enhanced customer handling functionality by tagging according to the interests of the customers

Master Of Business Administration - Mba, Logistics, Materials, And Supply Chain Management

Bachelor Of Technology, Computer Science And Engineering, First Class With Distinction