Anusha Dubey Email and Phone Number

- Drive the business forward through successful implementation of new ideas and process where possible- Create & streamline processes and set expectations on timelines and deliverable's appropriately with client- Closing monthly billing for India & Global Accounts- Work closely with Finance team to ensure all the payments are received without delay- Conducting training sessions to clients on regular basis - Leading, mentoring & developing a team of Customer Success Managers in APAC region- Serve as final point of contact for all issues/escalations related to the managed services division- Create & streamline processes and set expectations on timelines and deliverable's appropriately with client. Prepare and give business reviews to the management team regarding progress and roadblocks.- Verifying Release Order's and providing Finance with the relevant documents and reports on regular basis- Taking care of billing Global and India- Transition, Onboard and assist in initial set up for new clients- Mentor and coach the team continuously to facilitate technical & professional growth.

• Helping to best use the Adjust product and help client resolve any technical challenges. Evaluating customer needs to suggest upgrades or additional features.- Provide daily support and have regular check-in calls with clients, tailored training on demand- Scheduling training sessions, mentoring new folks every quarter- Upselling products to clients, encouraging them to use the product by offering free trial- Constant research & learn about new mar-tech platforms, contributing to the whole team knowledge base documentations- Part of Mobile Insights event project across INSEA to help educate the market about Mobile Measurement Platform and how can Adjust fit into a brand's stack of market tech tools.- Drive retention and growth among our most valuable customers by understanding their business needs and helping them succeed- Upselling products to clients, encouraging them to use the product by offering free trial. Collaborating cross-functionally with Sales, Product, Support teams, advocated for customer needs, ensured alignment on customer success strategies- Enthusiastic about technology, able to understand and present complex technical concepts in a clear and concise manner to a variety of audiences

- Serve as final point of contact for all issues/escalations related to the managed services division- Create & streamline processes and set expectations on timelines and deliverable's appropriately with client. Prepare and give business reviews to the management team regarding progress and roadblocks.- Verifying Release Order's and providing Finance with the relevant documents and reports on regular basis- Taking care of billing Global and India- Transition, Onboard and assist in initial set up for new clients- Mentor and coach the team continuously to facilitate technical & professional growth. - Drive the business forward through successful implementation of new ideas and process where possible- Create & streamline processes and set expectations on timelines and deliverable's appropriately with client- Closing monthly billing for India & Global Accounts- Work closely with Finance team to ensure all the payments are received without delay- Conducting training sessions to clients on regular basis - Leading, mentoring & developing a team of Customer Success Managers in APAC region

- Working closely with top global advertisers like Samsung, Jaguar Land Rover etc for their campaign implementation and strategy.- Working with all the big agencies like Groupm, Xaxis, Mediacom, Dentsu, etc.- Troubleshooting the Discrepancy issues, caused by factors like Geo, Browsers, Time zones, Publishers, tags, etc.- Report analysis, performance analysis to ensure complete delivery and maximum revenue.- Providing sales support and over-all Operations management through proper co-ordination between Finance, Sales & Creative team- Daily reports to clients to maintain smooth delivery.- Trained new joiners on handling campaigns and helped to improve their performance in a quick turnaround- Keep a check on all the Release Order's and to make sure payments are received on time- Organised Brainstorming session by industry experts- Conducted regular training sessions for the team to facilitate technical & professional growth

• Manage a vertical book of pre-determined business among Clients across all verticals.• Deep understanding and ability to analyse client ROI / Branding and increase the goal• Build and maintain strong client relationship management. Communicate clearly on the progress of Weekly/Monthly/Quarterly initiatives to internal and external stakeholders• Ensure deadlines and budgets are met, seeking approval of any changes with clients• Monitor results of all client campaigns and initiatives so that the campaigns deliver in full

• Collaborate with the account managers, sales and ad agencies to plan, launch, run ad campaigns• Monitor & optimize campaigns throughout their life-cycle’s to ensure advertiser goals are met• Facilitate media planning based on analysis of current & past campaign reports • QA or troubleshoot 3rd party tags, flash files, and other advertiser-provided creative’s• Reserve media proposals and Generate Service agreements and Invoice to advertisers / agencies for approval• Provide weekly / quarterly campaign/sales report with presentation deck to advertisers• Conduct meetings with agencies on future budget expenditure and quarterly performance review• Managing team of 8 Media Campaign Managers, who support advertisers with end-to-end campaign launch for Reservation Buy• Work with advertisers and sales staff to ensure timely delivery of all materials and compliance with site ad guidelines and specs.• Ensure immediate and direct feedback to both media account managers and publishers regarding campaign issues.• Liaison with advertisers, agencies, and publishers to oversee proper implementation of campaigns (ad tags, reporting discrepancies, click tracking, etc).• Collaborate with the account managers, sales and ad agencies to plan, launch, run ad campaigns• Monitor & optimize campaigns throughout their life-cycle’s to ensure advertiser goals are met• Liaise with sales on campaign changes; updates during flight changes.• Facilitate media planning based on analysis of current & past campaign reports • QA or troubleshoot 3rd party tags, flash files, and other advertiser-provided creative’s

> Worked directly with Account Managers, Account Executives and Clients directly to provide support with client needs.> Was a part of the pilot batch of the launch of Google Maps, listed the premium business for North America>Effectively communicated with internal teams (sales, production, and finance) and external clients on performance and delivery of commitment