Anusha Nagaraj Email & Phone Number

*completed 3 year's as ServiceNow admin*ServiceNow certified system Administrator*Have completed Tokyo delta certificate*have completed Vancouver delta certificate *Have hands-on experience in all ITSM modules such as incident, change, problem,task management and HRSD*worked on several integration like pagerduty, shield,unibox,API integration, Geneva,GSLB, and slack integration,workday,silkroad etc *Have performed deployment and have been part in upgrade activities.*have configured many modules like table's, business rule,email, notification,ACL's,SLA ,user administration,reports, dashboard,forms.*Expertly managed technical support operations,diligently troubleshooted issues to identify root cause and prevent reoccurrence with 100% accuracy* Implemented the solutions that effectively resolve problems and provide improvement for the process development.