• Senior BA integral in gathering requirements for implementing SaaS based CRM and Compliance solutions• Coordinated with cross functional product teams in ensuring seamless delivery of integrated solutions• Communicate product ideas, bugs, customizations to Project management and Development teams• Provide advice, best practices and insights to clients on how to fit their business needs within the productized solution

IQVIA Commercial Compliance delivers innovative SaaS technology, consulting and managed service solutions for the life sciences industry. Clients include leading pharmaceutical, biotech and medical device companies across the globe.

CLIENT : LARGE HEALTHCARE ORGANIZATION• Lead consultant responsible for business requirement analysis and process improvement of multiple grant management applications (>$10M) using Salesforce in an Agile based approach• Designed and configured an accounting application within Salesforce to process invoices by utilizing declarative tools • Performed data migration activities and created reports, dashboards, and workflow rules on an ad-hoc basis • Collaborated with multiple developers and customer support staff ( ~10) in developing and troubleshooting the implemented applications

Client: Large Japanese Pharmaceutical Company• Lead process optimization for the reporting module as part of global pharmacovigilance• Standardized processes across Japan, Europe and USA to implement a streamlined report request process and a quality control guideline• Formulated and analyzed (~15) key performance indicators that reflect the report request statistics• Developed a capacity model that could be used to forecast monthly resource needIMPACT: Standardized and automated the report request process for a more process controlled approachClient: State Health and Family Services •Finalized state interface business processes as part of the healthcare integrated solution(>$8M) in compliance with the Affordable Care Act (ACA)•Functional lead for state interfaces (~20 interfaces) – Conducted requirement analysis by leading JAD sessions•Designed UI Storyboards and developed testing scenarios for a successful process implementation•Trained 4 new team members on designs and business processes for on-boarding purposesIMPACT: Contributed to one of the most successful Healthcare Integrated Eligibility systems in the United States

• Co-lead clinical trials for MAXIO (robotic device for navigation and targeting tumor ablation) in 5 major hospitals in the US to receive FDA approval• Trained ~20 chief radiologists on the device ( ~ $300K ) for successful execution of clinical trials• Presented the device in an international radiology conference – RSNA 2013 in Chicago• Assisted in implementation of required protocols and work flow solutions for the device• Performed analysis of European market for potential clinical trial sites

Shadowed and interacted with physicians and surgeons to clinically observe use of medical instruments in surgical oncology, cardiovascular surgery, interventional radiology and vascular surgery .Trained in medical devices like endoscopes, shoulder implants to gain experience in device implementation and mechanism.

Assisted the resident biomedical engineer in debugging and quality check of electrocardiograph, blood gas analyzer and ventilator to ensure accurate functioning of medical devices and to gain experience in installation procedures.

Collaborated with a team of 3 and performed clinical analysis of retina using ComputerAssisted Retinal Analysis (CARA) to detect diabetic retinopathy.Conducted over 1000 patient trials under supervision of doctors from Shankar nethralaya,Arvind hospital, M. V. Diabetes center and Aggarwal eye hospital.Formulated the clinical data and provided a comprehensive comparison with other retinalsoftware to prove the efficiency of this technique.

Trained as a team of 4 in the installation and preventive part maintenance checks of defibrillators, ECG machine and multi para monitors to ensure timely quality checks for the effective use of the medical devices.