• Awarded a Pre-Placement Interview offer based on the performance during the internship period• Analysed five key Hindi print players to assess brand positioning strategies for Hindustan Hindi• Conducted market research, deriving insights to conceptualize 3 strategic events for audience growth• Developed event strategies to increase user base and user engagement for Hindustan Hindi• Designed three events with optimal timing and venues, integrating revenue generation tactics • Delivered a detailed event proposal, highlighting value propositions to attract potential sponsors

• Enhanced an after-sales bonus calculation application in production by incorporating changes • Analysed 10,000+ lines code to understand data flow and compiled report highlighting key insights• Designed flow diagrams for application metrics, providing strategic development guidance • Delivered the desired outcomes by quickly adapting a to new tool (Informatica Power Centre) • Automated product KPI reports with SQL and Informatica, streamlining performance monitoring

• Trained as Associate Software Engineer which included up-skilling in the following technologies such as SQL, PLSQL, Java.• Acted as the primary contact for 2 applications and resolved 500+ issues with a 95% success rate• Managed client, end-user, and vendor relationships, fostering strong collaborative partnerships.• Achieved 98% SLA compliance managing P1,P2,P3 incidents on ServiceNow, showcasing efficiency• Identified and analyzed recurring issues, providing critical insights for user experience enhancement• Improved processes, achieving a 97% user satisfaction rate through continuous process optimization • Developed customer-centric KPIs, driving strategic improvements for enhanced user satisfaction.