Anushka Thiththagalla Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

• Collect, compile, and analyze data from various sources to create comprehensive and meaningful Power BI reports.• Collaborate with stakeholders to understand their reporting needs and translate requirements into effective data visualizations and reports.• Design and maintain databases, data models, and data visualization dashboards to facilitate data-driven decision-making.• Identify trends, patterns, and anomalies in data to provide actionable insights and recommendations.• Develop and maintain standardized reporting templates, ensuring consistency and accuracy of information across reports.• Perform data quality checks to ensure the integrity of the data being used for reporting purposes.• Stay up-to-date with industry best practices and emerging trends in data analysis and reporting.• Provide training and support to team members on utilizing reporting tools and interpreting data.• Participate in meetings and presentations to communicate findings and recommendations clearly and effectively.

Vancouver, British Columbia, Canada

• Integrated source systems and created Power BI reports• E-commerce inventory management through SaaS, automations, and integrations with other services• User, directory, and communication channel management (Azure/M365/Teams)• Operating Service desk for any technical issues within the organization

New Westminster, British Columbia, Canada

• Led the Mobile Champion role in the Tech department and improved mobile sales by providing excellent customer service.● Primary point of contact for customers seeking technical assistance with products, services, or softwares.● Troubleshoot and resolve customer issues by identifying and diagnosing technical problems.● Guide customers through installing, configuring, and setting up products or software applications.● Address customer concerns, troubleshoot technical problems, and provide step-by-step instructions and assistance to resolve issues effectively.● Explain product features, functionalities, and capabilities to customers, ensuring they have a comprehensive understanding of how to use the product effectively.

Sri Lanka

• Managed project requirements and transform into innovative solutions• Led the code merge team of the integration project and successfully completed the code merge• Integrate SQL code changes, test code changes, and document code changes• Gather report requirements from client and build Power BI reports• Experience in Azure

Sri Lanka

• Updated SQL code related to metric calculations of the company• Provide documentation (Data Mapping, Technical Specifications, Production Support, data dictionaries, Dev test cases, etc.)• Conducted Developer Show & Tells / UATs

Sri Lanka

• Provide production support of the Data Warehouse• Design and develop Datazen dashboard• Modified SSIS, SSAS Cubes according to the new changes• Monitor ETL process and troubleshooting failures

Banking centralized system operation, ATM system implementation

Client side system operation, Report generating, System troubleshooting

Bachelor Of Science (Bsc), Management Information Systems, Second Class Honours. Grade 1: Gpa 3.25

Management Information Systems

Management Information Systems, Computer System Design

Management Information System

Gce A/L 2009

Activities and Societies: • Senior Prefect 2008/2009 • Committee member of Sinhalese Literary Association 2008 • Member of Audio Visual.