Anushka Jayasinghe Email & Phone Number

Colombo, Sri Lanka

Since July 2020Leading the Business Systems Partnering team and the Servicing team of AIA enabling the digital transformation activities of the company. Responsible for the successful implementation of the new point of sale solution, integrated workflow system, Customer Portal and certain other key projects of the company which are directly supervised by the RCE office. Also represent the product development committee of the company as the key Operational lead.FEB 2018 to JUN 2019Directly responsible for Servicing, Call Center, Customer Service Unit and led the Special Projects of the organization from Operations perspective. Represented many key committees including product development committee and assist Director - Operations in other administrative functions of the division. Training Exposure• Life and Health Seminar by Munich Re in Singapore (July 2019)• Business visit to Johannesburg - South Africa for Discovery's vitality proposition (August 2019)• FALIA Top Management Seminar - Tokyo, Japan (November 2024)

Colombo

February 2017 to January 2018Led the Life insurance core team formed in migrating legacy life insurance system into an advanced Policy Administration System. Involve in analyzing requirements, preparation of SRS, evaluation of solutions, visiting clients and other support activities of the system migration project.May 2014 to January 2017Overlooked Group Life, Life Call Center, Life Customer Service Unit and Direct Service Unit of Union Assurance PLC Life department and led the "Digital Center of Excellence"​ cross functional team taking forward the digital initiatives. June 2010 to April 2014Was responsible for the non-unit link life new business operation of the company including bancassurance and group channels . Represent many special project teams and leads the project in automating the life underwriting process of the company including transforming into a paperless office concept.Training Exposure• "Know Your Life"​ seminar by the Association of Insurance Underwriters - India (October 2010)• "Excellence in UW & Claims"​ Risk Management seminar by Munich Re in Phuket, Thailand. (May 2011)• Trained as a TOPGUN II member of the company on management and leadership skills.• Hannover Re Client Seminar in Phuket, Thailand. 16th to 19th June 2013.• The MDRT Experience - February 2014, Kuala Lumpur, Malaysia.• "Waves of change, Oceans of opportunity" 2014 Risk Seminar by RGA, November 2014, Singapore• “Success through Synergy” Asia Risk Seminar 2015 by RGA, November 2015. Hanoi, Vietnam.• “Life Insurance Seminar" (LIS) by Munich Re, Munich, Germany - 21st July 2016 to 29th July 2016.• Business visit to Taiping Insurance, Shanghai, China on the invitation of eBao Tech Corporation to study the Life Policy Administration System in line with the core system migration project.• 2017 LIMRA-KIRI (Korean Insurance Research Institute) Insurance Conference on “Inventing the future of insurance” in Seoul, South Korea, November 2017.

Colombo

Was responsible for the overall operation of the life insurance division including underwriting, servicing and claims.Training Exposure:• “Effective Claims Management Seminar” in Bangalore – India in May 2004, conducted by Munich Re India Services Ltd.• “Oriental Life Insurance Seminar on Risk Management (2005 September) conducted by Oriental Life Insurance Cultural Development Center in Tokyo – Japan.• “Critical Illness underwriting and claims management” in Kovalam – India in June 2006, conducted by Munich Re India Services Limited, a duly owned subsidiary of Munich Re – Germany.•“Business Intelligence Seminar” in Pune – India conducted by the National Insurance Academy of India. (January 2007)•“Asian Living Benefits Seminar” in Hong Kong (June 2008) conducted by Munich Re – Hong Kong, in association with Munich Re – Germany.• All other trainings and workshops conducted by Munich Re Germany and Munich Re India Services in Colombo on Actuarial, Underwriting and Claims management

All functions related to the Life claims department of the company including handling death, disability and health related claims (Hospitalization, Critical Illness).

Dip Cii, Insurance, Diploma

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: Master of Business AdministrationMasters in Business Administration

Higher National Diploma In Insurance, Insurance

Diploma In Computer Programming, Programming

completed a Diploma in Computer Programming

Gce Advanced Level, Commerce & Business Studies

Got through the GCE Advanced Level examination through the commerce stream.