As a Lead Business Analyst, I possess a robust foundation in project planning and risk management, consistently achieving an 80% reduction in manual intervention by effectively identifying and mitigating key risks. My specialization lies in facilitating data analysis integration within User Acceptance Testing (UAT) environments, collaborating closely with testing and operations teams to ensure seamless data integration into new platforms. Additionally, I support Test Analysts in developing and executing meticulous test plans, encompassing UAT and control testing, to consistently deliver high-quality outcomes.I excel in diverse delivery environments, engaging with cross-functional teams comprising Developers, Testers, Project Managers, Product Owners, UX/UI Designers, Architects, and Business Stakeholders. My methodology involves conducting comprehensive research, interviews, and workshops to translate intricate business requirements into actionable epics and stories, thereby facilitating efficient project implementation.Proficient in agile methodologies, I contribute significantly to backlog refinement, sprint planning, and retrospectives, thereby assisting Scrum Masters in optimizing team efficiency. Recognized for outstanding performance, I have received accolades from senior leadership for successfully recruiting top-tier talent, and effectively managing Business-As-Usual responsibilities.I am committed to mentoring consultant Business Analysts/Data Analysts in both technical and functional competencies, leveraging tools such as SQL for data extraction and analysis to drive informed decision-making. Moreover, I have facilitated stakeholder workshops, conducted rigorous gap analysis, and maintained meticulous project documentation using Confluence, ensuring comprehensive project oversight and alignment with organizational objectives.

As a Senior Business Analyst, I bring extensive experience as a Business Analyst adept at transforming business intelligence data into impactful Power BI dashboards and presentations, facilitating strategic insights and operational improvements. My strong analytical skills enable me to decipher complex regulatory requirements, ensuring compliance and efficiency through practical solutions.Committed to continuous improvement and Agile methodologies, I optimize practices and support retrospectives to drive innovation. I've successfully managed intricate transitions such as onshore-to-offshore customer contact processes, streamlining operations with comprehensive documentation. I achieved a remarkable 90% efficiency gain in customer contact processes through automation.In overseeing the Customer Tax Transparency (CTT) process, I ensured adherence to international tax regulations, enhancing data analysis and reporting for accurate and timely compliance. Proficient in SQL, I adeptly extract and manipulate data to support rigorous analysis and reporting objectives, demonstrating strong technical skills and meticulous attention to detail.

As a Business Analyst, I spearheaded the deployment of workforce management tool across Cognizant, realizing substantial annual benefits through comprehensive data analysis. I collaborated with stakeholders to precisely forecast workforce needs and develop strategic plans. I revolutionized data visualization techniques to analyze employee workloads effectively, ensuring robust skill development.I implemented tools across all business units, encompassing most processes within CTS, and provided comprehensive coaching to team leads and managers. I meticulously tracked Management Information Systems (MIS) for major accounts, identifying top and bottom performers across various processes, and generated insightful reports on key performance indicators (KPIs) and workforce metrics.I assessed the impact of business processes on users, analyzing data to identify trends and areas for improvement. I supported the team by adeptly handling high-volume ad-hoc queries and ensuring continuous project monitoring. Additionally, I prepared compelling PowerPoint presentations for senior management and conducted value stream mapping with stakeholders across diverse geographies to thoroughly understand and analyze requirements.

As a Business Process Analyst, I act as the single point of contact for process management, with a strong expertise in documenting operational workflows. Utilizing Lean Six Sigma principles, I have successfully identified and eliminated redundant reports, driving significant process improvement initiatives.In my role, I lead the team, providing comprehensive training to ensure continuous skill development. I meticulously oversee Management Information Systems (MIS), Key Performance Indicators (KPIs), and Key Result Areas (KRAs), while adeptly handling escalations reported by management.I managed data analysis for new issue trades, including reconciliation of failing trades and publishing updates for leadership. My meticulous approach guarantees operational efficiency and alignment with organizational objectives.