Multi-Portfolio responsibilitiesSales Support and Partner Engagement:- Assist Regional Sales Managers/Partners with lead qualification and technical sales support.- Ensure technical updates throughout the sales process.Tender Bidding and Documentation:- Manage RFQs and RFPs, including technical writing and compliance.- Design solutions, scope projects, and develop deliverables, BOMs, and SLAs.Training and Technical Support:- Conduct partner trainings, customer webinars, and provide ongoing technical assistance.- Support presales, post-sales activities, and project management.Project Implementation and Risk Management:- Implement turnkey projects and manage risks effectively.- Address scope creep and site limitations with adhoc mitigation.Network Integration and Operations:- Conduct acceptance testing and oversee network integration.- Manage O&M activities through maintenance contracts.Innovative Problem Solving:- Provide out-of-the-box solutions for challenging site conditions.- Ensure budget optimization and avoid unnecessary expenditures.Exhibitions and Conferences:- Manage exhibitions like GITEX, showcasing new products and updates.- Attend regional sales conferences to gather insights and support. Test and Measurement Tools Portfolio (Manufactured by Viavi)- Engage with regional partners for training and technical discussions.- Deploy network test systems such as ONMSi and Nitro fusion solutions.- Provide L1 regional support and manage post-deployment AMC. Synchronization Portfolio (Manufactured by Microchip USA)- Manage spares and AMC renewal processes.- Handle vendor case management and ensure SLA adherence.- Conduct vulnerability assessments and manage firmware upgrades.- Provide 24/7 L1-L3 remote and onsite support.- Report project statuses and address delays with stakeholders.- Install and integrate NMS for network element services.- Troubleshoot sync network issues following SOP best practices.

- Spares Management and AMC Renewal Process- Vendor Case Management and SLA Adherence- Handling Vulnerability Assessments per Security Bulletin, Field Service Bulletin, and Firmware Upgrades- Problem Management - Remote and Onsite Support (L1, L2, L3) - 24/7/365 Availability- Project Review and Reporting to Top Management (Daily/Weekly/Monthly)- Review Meetings with Stakeholders to Address Delays and Dependencies- SAT for New Projects, Issue RFS, and New Link Testing (Internal and Allied Links) for Acceptance- Provisioning NMS Circuitry – E1, STM1-64, APS, DWDM, OTN, U2000, TimePictra- Network Audit – Capacity & Worst Offenders, Preventive/Corrective Maintenance- Performance Monitoring and KPI Stability Testing of Network as per Link SLA- Assisting Vendors in L3 Maintenance Execution- Network Migration, Optimization, and Health Check- Network Element Firmware/Software Upgrades- Proof of Concept Development and Lab Testing

-Second level operations for Transmission platform- RFS function- Vendor management- Spares management- Solution Testing- Problem management- Configuration management- Optimization- NOC Empowerment- Process development- Customer relations- Customer reporting- Process gray area fulfillment- Daily system verifications

- Spares management and AMC renewal process- Vendor case Management, SLA adherence - Handle Vulnerability assessments per Security bulletin, Field service bulletin and Firmware upgrades- Problem Management - Remote and onsite Support – L1, L2 and L3 – 24 x 7 x 365 availability- Project review and reporting to top management - daily/weekly/monthly- Review meetings with the stakeholders to address delays and dependencies - SAT for new projects and issue RFS, new link testing (both Internal and Allied links) for acceptance- Provisioning NMS circuitry – E1, STM1-64, APS, DWDM, OTN, U2000, TimePictra- Network Audit – Capacity & worst offenders, Preventive/corrective Maintenance- Performance monitoring and KPI stability testing of Network as per link SLA- Assist vendor to execute the L3 maintenance- Network Migration, Optimization, and health check- Network Element Firmware/Software upgrades - Proof of Concept building and Lab testing

- L1 regional support for all Post Deployment AMC for Test tools and system solutions.- System & Tools calibration and upgrades support

- RFTS design review & project implementation of Transmission & DWDM domains for “MOBILY”- Infrastructure of SNFN projects for Mobily all around KSA- Splicing of nation wide fiber optic cables- Link budgeting and testing of cable loss- team developing for nation wide fiber optic maintenance- Team building -10 teams for splicing and train them with fiber projects and implementation- Factory testing for G.655D fiber and authorizing the standard for Procurement- Saudi National Fiber network construction, Splicing, testing and integration- DWDM Equipment’s installation and turn up, commissioning and configuration

- Construction of Metro Fiber network for Bangalore and Coimbatore cities- O&M for Long Haul Fiber network – 400 Kms, including Cell sites maintenance

- O&M of Metro Fiber Back haul network for Chennai and Coimbatore cities- Attending faults and resolving outages due to fiber cuts- Splicing of Fiber and manage the O&M teams