My tasks included - Managing communication channels ensuring that communication channels are functioning effectivelym and that customer inquiries are being responded to in a timely manner.- Collaborating with the technical team in solving customers bug reports and suggestions and providingassistance to manage technical issues that the customers are facing.- Working closely with the team to create long-term solutions for recurring issues.- Being responsible for training new customer service representatives to ensure they have the skills andknowledge necessary to provide excellent services. - Setting goals and objectives for the team.

Working closely behind the scenes with the incredible brain of the Founder of The People People Group, I get to provide services on, -Administrative Tasks include managing emails, scheduling appointments, and handling other day-to-day administrative tasks.-Conducting Research to help the company make informed decisions.-Providing Support in Community Growth and helping troubleshoot issues.-Curating content for Newsletter.