Anu Varila Email & Phone Number

Helsinki, Uusimaa, Finland

Helsinki, Southern Finland, Finland

Building & developing customer success process for SaaS business - Responsibility for existing customer base & success team- Customer experience- Customer success software benchmarking & implementation- Customer health score set-up- Customer workflows- Automated customer feedback process- Upselling- Consultation- Tailored customer solutions- Customer.

Taking care of Trustmary´s biggest clients- Key account management- Customer experience- Enterprise sales- Cross selling - Upselling- Consultation- Tailored customer solutions- Project management- Value creation & churn preventionPartner

Taking care of Trustmary´s clients - Project & SaaS Customers- Account management- Customer experience- Project sales- SaaS Sales- Cross sellingPartner

Helsinki Area, Finland

Building customer success process for project business - Coaching materials & customer success process for existing customers- Recruiting, onboarding & leading the customer success team of 3 people- Cross Sales - Customer coaching Member of Management Group (Trustmary Finland)

Helsinki Area, Finland

I worked as a project manager in marketing communications and sponsorship projects. I was responsible for ensuring that our projects are successful and our clients are happy. I was closely involved at all stages of the project from planning to execution, monitoring and closure. My job involved conceptualization and productization, sales, multi-channel.

I worked in numerous business development projects in customer relations, marketing, communications, content creation, sponsorship, research, data acquisition, financing and event production among other things. I was also responsible for coordinating training programs and active communication with companies and participants during the five-month training.

Finland

My job consisted of assisting in human resource management (eg. work time monitoring, recruitment process, workwear coordination, occupational accident reporting), financial support tasks (eg. billing), internal communication (presentations, communication plan for the company, training sessions for employees) and coordination of export shipments.

I worked in a project that enhanced the collaboration between small and medium-sized enterprises and educational institutions. I assisted with the coordination of the cooperation projects, participated in event organizing, student recruitment, communications planning and implementation (presentations, brochure, Facebook, website). I was also responsible.

During the five-month traineeship I assisted in the project management and customer acquisition, coordinated independently ad projects and ad traffic, organized customer events and seminars, built customer database and contacted stakeholders.

I worked in customer service, sales and back office services focused on daily banking (accounts, payments, cards and Internet service).

My job consisted of sales, customer service, pricing and decoration in sporting goods store.

I worked in customer service, sales and back office services focused on daily banking (accounts, payments, cards and Internet service) during summer periods.

M.Sc. Econ., Marketing

Minor subjects: Accounting, Management and Leadership

Matriculation Examination