Anuwaran S. Email & Phone Number

Moose Jaw, Saskatchewan, Canada

Montreal, Quebec, Canada

System Administrator and IT Support SpecialistPosition Overview:I am a highly skilled and proactive System Administrator and IT Technician, currently contributing to the dynamic IT team at JPMA Global Inc. In this role, I am responsible for the meticulous maintenance, troubleshooting, and optimization of our organization's IT infrastructure. My focus includes system administration, user support, and a meticulous attention to detail.Key Responsibilities: System… Show more System Administrator and IT Support SpecialistPosition Overview:I am a highly skilled and proactive System Administrator and IT Technician, currently contributing to the dynamic IT team at JPMA Global Inc. In this role, I am responsible for the meticulous maintenance, troubleshooting, and optimization of our organization's IT infrastructure. My focus includes system administration, user support, and a meticulous attention to detail.Key Responsibilities: System Maintenance and Troubleshooting: Performing routine system maintenance tasks, including software updates, patches, and backups. Effectively troubleshooting and resolving hardware and software issues for end-users. Network Management: Administering local area networks (LANs) and wide area networks (WANs) to ensure optimal connectivity. Collaborating with the IT team to enhance network security measures. Hardware and Software Support: Installing, configuring, and upgrading computer hardware and software components. Providing Tier 1 and Tier 2 technical support to end-users. Documentation and Reporting: Maintaining accurate and up-to-date documentation of system configurations and troubleshooting procedures. Generating reports on system performance and user support metrics. Security Compliance: Enforcing security policies and procedures to protect the organization's data and systems. Collaborating with the IT security team in implementing security measures. Show less

Montreal, Quebec, Canada

IT Technician and Sales Associate at Futurtech, seamlessly blending technical expertise with sales strategies to provide comprehensive support to both our internal systems and external customer interactions. This role also involved effective inventory management to ensure product availability and streamline operations.Key Responsibilities: IT Support: Provided technical assistance to end-users, diagnosed and resolved hardware and software issues.… Show more IT Technician and Sales Associate at Futurtech, seamlessly blending technical expertise with sales strategies to provide comprehensive support to both our internal systems and external customer interactions. This role also involved effective inventory management to ensure product availability and streamline operations.Key Responsibilities: IT Support: Provided technical assistance to end-users, diagnosed and resolved hardware and software issues. Configured and maintained computer systems, peripherals, and network components. Sales: Engaged with customers to understand their IT needs, recommended suitable products and services. Successfully employed sales strategies to drive revenue and met sales targets. Customer Service: Delivered exceptional customer service by addressing queries, providing solutions, and ensuring overall satisfaction. Maintained a balance between technical support and sales efforts to create a positive customer experience. Inventory Management: Managed and maintained inventory levels to ensure product availability. Streamlined operations through effective inventory tracking and reporting. Documentation: Maintained accurate records of IT support interactions, sales transactions, and inventory movements. Generated reports to track sales performance, customer satisfaction, and inventory status. Collaboration: Collaborated with the sales team to align technical solutions with customer requirements. Effectively communicated technical information to both technical and non-technical stakeholders. Show less