OBJECTIVE : To build a promising career in Healthcare Domain, I aspire to join as PACS Administrator/ Implementation Specialist where in my diligence and technical expertise contributes to the growth of the organization.SUMMARY : “ A sincere and competent IT professional with almost 7 years of experience in healthcare software industry, which involves Project Analysis, Project Implementation and day to day support activities to clients in eastern part of India and SAARC countries”.SYNOPSIS Performing UAT with test cases if needed. Taken active role in complete implementation process starting from project initiation and discussion with the Clients, planning, execution, delivery and closure. Taken role in integration with Picture Achieving and Communication Systems (PACS) with Hospital Information Systems (HIS)/ EMR. Having proficiency in HL7 and DB Integration process. Troubleshooting with logs for bug fixing and issues. Demonstrate products/ application PACS & Non DICOM to DICOM conversion Application, Digitizer, Medical Grade Monitor. Handling Migration activities. Managing/ administration of Servers, Performance monitoring. Storage media management. Users management, role upgradation. Training to New and ongoing users. Maintains daily interaction with Clients to ensure whether they received proper resolution and also tried to generate new leads based on Clients satisfaction. Provide technical oversight to department resources for project planning and implementation as well as facilitating change management, and go-live activities. Managing/supporting more than 200+ Clients for Eastern part of India and SAARC Countries. Handling responsibilities as SPOC (Single Point of Contact) for Client queries. Managed team (10+) to resolving issues, helping others to understand workflow and support to the clients.CORE COMPETENCIES Excellent Client Service. Competencies to handle all Tier 1 & Tier 2 PACS calls assigned from the helpdesk. In depth troubleshooting knowledge of RIS & PACS Systems. Outstanding ability to manage Teammates and as well as Clients. Understanding of Intel Server system administration and Windows Operating Systems. Having proficiency to resolve various issues of Clients (i.e. Hardware/ Software/ Network related) using VPN, RDP, Team viewer/ Anydesk/ Ultraviewer i.e remote tools.