Anwar Bader Email and Phone Number

Troubleshooting software issues and making recommendations for upgrades and configurations implementations.

• Setting up, installation and upgrading MacOS .• Outstanding knowledge of software issues related to MacOS.• Performing troubleshooting for advanced MacOS issues arising in system and network

• Getting consults from junior advisors, to handle the most complicated cases in which they couldn't.•Mentoring, delivering roundtables, and coaching for new employees.• Handling customer's cases regarding services and procedures, beside following up with most of them, to decide the best resolution. In order to enhance customer satisfaction.• Analyzing cases, and providing regular reports Providing support for all advisors.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.• Escalate situations involving dissatisfied customers, or follow-up needed cases.• Guide customers through troubleshooting.• Collaborate with other call center professionals to improve customer service.• Managing large amounts of inbound calls in a timely manner.• Identifying customers' needs, clarify information, research every issue and providing solutions.• Build sustainable relationships and engage customers by taking the extra mile.• Frequently attend educational roundtables to improve knowledge and performance level. • Meet personal/team qualitative and quantitative targets.

Teaching and Educating student according to their academic needs and abilities.

• Teaching and Educating student according to their academic needs and abilities. • Curriculums (fix it phonics, my first blocks, letter land, Collins, American Files