• Leading the Service Team for profitable execution of assigned service jobs.• Leading the delivery team to ensure consistency of delivery systems and monitoring/ tracking the service business plans.• Dealing with customers to ensure them for effective and efficient service and maintain the customer satisfaction.• Initializing policies for insurance motor claim and follow the procedures for ensuring proper implementations.• Providing regular updates to customer on the nature of service provided, outstanding issues andrecommended system enhancements, upgrades, and/or replacements.• Prepare ratio of estimates for customers and work closely with the insurance staff to process claims.• Arrangement of manpower and making shift schedule on basis of production and assessment oftraining needs to the technicians and engineers.

Monitoring marketing division, demand creation, purchasing, distribution for the sake of company growth as well as quality assurance in the global market

• Leading the Service Team for profitable execution of assigned service jobs.• Leading the delivery team to ensure consistency of delivery systems and monitoring/ tracking the service business plans.• Dealing with customers to ensure them for effective and efficient service and maintain the customer satisfaction.• Initializing policies for insurance motor claim and follow the procedures for ensuring proper implementations.• Providing regular updates to customer on the nature of service provided, outstanding issues andrecommended system enhancements, upgrades, and/or replacements.• Prepare ratio of estimates for customers and work closely with the insurance staff to process claims.• Arrangement of manpower and making shift schedule on basis of production and assessment oftraining needs to the technicians and engineers.

• Leading the installation team to ensure proper implementation of machinary components of as per the approved design by Civil defence affilated by Govt of Qatar.• Planning, developing, and deploying manpower in operations in line with the company objectivesto achieve the target business result. • Developing policies and procedures to ensure proper implementations and instalation of fire components and safeguard of the project. • Worked with the Service Teams to ensure that their account portfolios are achieving growth, properprofit levels, and customer satisfaction. • Supervised work implementation from mobilization, rough-in works, devise installation, testing andcommissioning up to the demobilization.• Supervision regarding the proper training of technical staff to improve work efficiency.

• Leading service team and technicians for providing the general vehicle service as per the company standards.• Leading the different teams to handle the increase of service load in workshop for maintaining the customer satisfaction index.• Maintaining of PSF (Post service followup) as per the company standards.• To ensure regular increase of VAS (Value added service) for company growth.• Keep record of warranty claims/retail invoices on regular basis

• Extensive background in virtually all aspects of automotive including production, sales and office functions in compliance with industry practices and standards. • Skilled in sales, troubleshooting, billing/job cost estimation, materials/parts procurement, and inventory control, well versed in preferred insurance practices.• Hire, train and supervise technicians in mechanical craftsmanship, technical applications, quality control, and flagship customer services.• Efficiently operate chief frame machines. The electronic chief Genesis measuring systems and the FMC four-wheel alignment systems