Anwar Gueco Email & Phone Number

Central Luzon, Philippines

Pampanga, Central Luzon, Philippines

•Install and configure computer hardware operating systems and applications•Provide support, including procedural documentation and relevant reports•Set up new users' accounts and profiles and deal with password issues•Monitor and maintain computer systems•Repairing and replacing equipment as necessary•Responding in a timely manner to service issues and requests•Providing technical support across the company (this may be in person or over the phone)•Responding in a timely manner to service issues and requests

• Monitoring the Clients software for fire alarm reports.• Verifying data, geographic location and other important information and details.• Responding to reports within specified time frames.• Investigating incidents and checking its validity.• Maintaining an activity log and preparing reports.

Al-Riyadh Governorate, Saudi Arabia

• Communicate and report feedback to Senior Country IT Manager, visit remote locations to provide on-site support if required or remote administration via remote login connection.• Prepare, deploy, maintain and support the user's desktop/laptops (Windows & Mac OSX).• Resolve incidents added to the IT Service Management Suite - ServiceNow by users, or escalate incidents to the relevant IT expert, in accordance with SLA.• Delegate difficult problems to the second level support.• Troubleshooting and managing simple software, hardware or network issues.• Manage help desk software or ticket system.• Stay up-to-date with updates, change within the company.

Philippines

• Interact, communicate, and provide feedback to the Technical support group• Assisted with network Monitoring through daily tests• Imaging PC's• QNAP Raid 5 & Basic Configuration• Procurement of IT hardware, software and services to the company • Providing Users with technical support

Bachelor Of Science In Information Technology, Network And System Administration/Administrator

Education record