A range of tasks aimed at ensuring the smooth functioning and reliability of IT systems and services.Scope of work:• System Health Checks, Performance Monitoring• Scheduled Maintenance, Incident Detection and Reporting• Incident Response and Resolution, Asset Inventory Management• Security Incident Response, Data Backup Scheduling• Backup Verification, User Support and Troubleshooting• Ticket Management, User Training and Communication.Main Deliverables• Change Requests, Service Requests, Incident Reports, Projects, Infrastructure Upgrade, Data MigrationKey Responsibilities:• A range of tasks aimed at ensuring the smooth functioning and reliability of IT systems and services.• Operational KPIs• Incident Management, Service Availability, Change Management• Security Management, Service Desk Performance, Backup and RecoveryTechnical Hands-on responsibilities:• Server Setup and Configuration, Network Design, Technical Support• Backup Configuration, Hardware Installation ManagementResponsibilities:• Team Meetings, Cross-Functional Collaboration, Reporting, Incident Response, Service QualityObjectives• Maintaining the uninterrupted operation and dependable performance of IT systems and services through monitoring system health, implementing security measures, establishing reliable backup systems, providing responsive user support and uphold the seamless functioning and reliability of IT infrastructure and services.Performance Feedback:• Strengths:• Technical Skills, Problem-Solving Ability, Reliability, Team Collaboration, Customer Service

Managed systems administration, including Windows Server 2003 and Vista-based applications.• Coordinated with vendors and external support agencies, overseeing project deliverables and performance.

Directed IT operations for multiplexes, including server administration and network design.• Implemented infrastructure setups and managed key IT projects, including POS and gaming servers.Key Achievements• Spearheaded the infrastructure setup for multiple new locations, including head office and regional sites.• Successfully implemented FortiGate Firewalls and managed high-profile IT projects, ensuring compliance with corporate standards.• Played a crucial role in the merger of City Cinema with VOX Cinema, facilitating seamless IT integration.