Anwar Mamaclay Email and Phone Number
Anwar Mamaclay work email
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Anwar Mamaclay personal email
Anwar Mamaclay is a Operations Manager at Expert Global Solutions at NCO Customer Management, Inc.. They possess expertise in bpo, call center, performance management, workforce management, outsourcing and 7 more skills.
Nco Customer Management, Inc.
View- Employees:
- 216
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Team Manager For SalesNco Customer Management, Inc. Jul 2010 - Present• Responsible for the sales team's productivity.• Monitor and coach agents to ensure compliance with client processes.• Motivate team in meeting sales and quality metrics.• Conduct annual performance evaluations.
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Team Manager For EscalationsNco Customer Management, Inc. Jul 2009 - Jul 2010• Responsible for the escalations team performance and efficiency.• Monitor and coach agents to ensure compliance with call flow and processes.• Motivate team in meeting quality and efficiency goals.• Escalation of emerging and unresolved issues to the client through proper channels.• Recommend process changes through content requests and weekly client meetings.
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Technical Lead ManagerNco Customer Management, Inc. Oct 2008 - Jul 2009• Supervise and monitor compliance of Technical Leads with their daily attendance and deliverables.• Evaluate and assess Technical Leads' performance.• Facilitate weekly meetings and calibration sessions.• Improve Technical Group's processes.• Maintain weekly and monthly audits and reports.
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Senior Technical LeadNco Customer Management, Inc. Mar 2008 - Oct 2008• Supervise technical leads to ensure job compliance.• Monitor the performance of technical leads through one-on-one coaching.• Directly reports to the Senior Quality Manager.
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Technical LeadNco Customer Management, Inc. Sep 2007 - Mar 2008• Monitor and coach agents on a regular basis focusing on improving their technical proficiency.• Provide real time resolution for technical issues during floor support.• Researching and creating job aids.• Submit weekly reports to immediate supervisor.
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Tier 2 - Technical Support RepresentativeNco Customer Management, Inc. Jul 2007 - Sep 2007• Handles supervisor and consultation calls from tier 1 agents.• Responsible for escalating issues through proper documentation and escalation procedures.
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Technical Support RepresentativeNco Customer Management, Inc. Nov 2006 - Jul 2007• Provides first contact technical resolution to customers over the phone.• Responsible in transferring calls to proper departments
Anwar Mamaclay Skills
Anwar Mamaclay Education Details
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University Of The Philippines - Diliman
Frequently Asked Questions about Anwar Mamaclay
What company does Anwar Mamaclay work for?
Anwar Mamaclay works for Nco Customer Management, Inc.
What is Anwar Mamaclay's role at the current company?
Anwar Mamaclay's current role is Operations Manager at Expert Global Solutions.
What is Anwar Mamaclay's email address?
Anwar Mamaclay's email address is an****@****oup.com
What schools did Anwar Mamaclay attend?
Anwar Mamaclay attended University Of The Philippines - Diliman.
What skills is Anwar Mamaclay known for?
Anwar Mamaclay has skills like Bpo, Call Center, Performance Management, Workforce Management, Outsourcing, Customer Service, Customer Satisfaction, Avaya, Process Improvement, Operations Management, Team Leadership, Recruiting.
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