=> Oversaw operations for {HP, Asus, Lenovo, Reliance care plan, etc} major brands, enhancing regional market presence.=> Led teams to optimize effi ciency and drive cost savings.=> Pioneered marketing initiatives, elevating brand visibility and customer engagement.=> Forged strategic partnerships, ensuring seamless supply chain management.=> Identified market trends, guiding product development and assortment planning.=> Enhanced customer experience, fostering long-term loyalty.=> Analyzed sales data, driving informed decision-making and revenue growth.=> Exceeded performance metrics, maintaining high customer satisfaction.=> Provided leadership and mentorship, fostering innovation and collaboration.

-Operation Analyst & Partner Manager=> Reduced Turnaround Time (TAT): Slashed TAT from 25 days to under 10 days, delighting customers and boosting satisfaction.=> Minimized Client Backorders: Trimmed laptop backorders from 400+ to less than 40, ensuring timely fulfillment.=> Optimized Supply Chain Efficiency: Streamlined metropolitan deliveries, achieving a swift 5-day turnaround.=> Implemented Cost-saving Measures: Controlled spare parts consumption and repair costs without compromising quality.=> Seamless Operational Coordination: Orchestrated harmonious collaboration across Repair Center, SSC Spares team, Warehouse, and RA Team.=> Effective Case Tracking and Resolution: Monitored open cases via DHL, ensuring prompt issue addressing.=> Efficient Back Order Management: Proactively followed up on Back Orders (BO) with Planner, Warehouse, and ESHP Stock.=> Proactive Issue Escalation: Managed email transactions, preventing disruptions.Client Engagement and Solutions: Conducted Market Solution Meetings, strengthening client relationships.=> Performance Assessment: Led Regional Service Reviews, identifying areas for improvement.=> Process Improvement: Spearheaded CTDI Operation Reviews, enhancing repair processes.=> Demand Management: Monitored HPonHP Part Demand and B2B status, maintaining optimal inventory levels.=> Data Validation and Accuracy: Ensured reliable data for informed decision-making.=> Cost Control and Approvals: Managed cost control and approvals in APJ region, maintaining fiscal responsibility.=> Spend Approval Management: Streamlined SharePoint Spend Approval processes.=> Continuous Improvement: Facilitated monthly reviews with CTDI & DHL teams, promoting ongoing enhancements.

=> Monitored and managed open support calls to ensure timely resolution, significantly improving response times and customer satisfaction.=> Created and maintained presentations for weekly review meetings, enhancing communication and strategic planning.=> Tracked engineer productivity to optimize performance and effi ciency, leading to a measurable increase in service delivery.=> Maintained SLA compliance for 6 CTR cases, ensuring high standards of service were consistently met, and client expectations exceeded.=> Prepared and analyzed the PMMS performance dashboard, providing valuable insights for decision-making and performance improvement.=> Compiled and distributed the weekly PPMC report, enabling the team to monitor progress and implement corrective actions promptly.=> Maintained the TCE Dashboard and shared it weekly, fostering transparency and accountability within the team.=> Tracked spare parts and arranged resources effectively, minimizing downtime and ensuring seamless operations.

-PHILIPS=> Managed West Region Operations: Oversaw all operations for Philips Lighting Services across the West Region, ensuring smooth and effi cient service delivery.=> Daily Complaint Review: Conducted daily reviews with the Philips team to address and resolve pending complaints, enhancing customer satisfaction and service responsiveness.=> Expense Monitoring and Reporting: Monitored all operational expenses and prepared comprehensive fi nancial reports at the end of each month, contributing to cost management and fi nancial transparency.=> KPI Maintenance: Ensured that all Key Performance Indicators (KPIs) set by the client were consistently met, driving operational excellence and achieving performance targets.

-Hewlett Packard (HP)-Regional SPOC (Single Point of Contac) for the Kronos Project (Consumer Printer)=> Enhanced Turnaround Time (TAT): Successfully monitored and maintained a Turnaround Time (TAT) exceeding 70% for the entire region, signifi cantly improving service effi ciency and customer satisfaction.=> Optimized Service Operations: Proactively reviewed and addressed open service calls by collaborating with relevant departments, resulting in a streamlined process and faster resolution times.=> Performance Tracking and Reporting: Developed and maintained a comprehensive daily tracker, which was shared with the team to transparently display daily performance metrics, fostering a culture of accountability and continuous improvement.=> Business Trading Initiatives: Led trade business initiatives that contributed to the overall growth and profi tability of the service center, enhancing regional market presence and customer loyalty.

-Hewlett Packard (HP)=> Directed Operations: Streamlined distribution, customer service, HR, and administration for peak effi ciency.=> Enhanced Team Performance: Provided training, coaching, and motivation, boosting productivity and satisfaction.=> Knowledge Sharing: Fostered best practices and business opportunities across branches, driving growth.=> Customer & Employee Satisfaction: Addressed issues promptly, maintaining high service quality and morale.=> Strategic Development: Communicated business strategies, aligning team eff orts with organizational goals.=> Client Relations: Managed client inquiries, strengthening business relationships.=> Performance Monitoring: Reported on standards and targets, ensuring continuous improvement.=> Workload Management: Coordinated daily workloads, optimizing team effi ciency.=> Target Achievement: Motivated team to achieve Business Fundamental Table (BFT) targets.=> Performance Analysis: Analyzed and motivated individual team performance.=> Sales Handling: Managed Trade - Optional Sales, contributing to revenue.=> Deadline Delivery: Consistently met deadlines, showcasing strong time management.=> Team Meetings: Led weekly meetings, focusing on targets and achievements.=> Initiative Implementation: Drove innovation and operational enhancements.=> Recruitment: Involved in hiring skilled staff , enhancing team capability.=> Positive Environment: Praised team members, fostering a motivating work atmosphere.

-Hewlwett Packard (HP)=> Efficient Workload Management: Prepared daily workloads for staff . Coordinated daily work allocation with the team.=> Data-Driven Reporting: Generated and distributed daily reports to relevant departments, facilitating timely issue resolution and informed decision-making.=> Team Motivation and Performance Enhancement: Motivated the team to achieve high standards and Business Fundamental Table (BFT) targets, fostering a culture of excellence. Conducted performance analysis for each team member, providing individualized feedback and encouragement to boost productivity.=> Effective Communication and Problem Solving: Managed trade calls and handled client inquiries, serving as the primary business representative. Addressed and resolved arising problems and issues, ensuring smooth operations and customer satisfaction.=> Consistent Achievement of Targets: Maintained a track record of delivering results within deadlines, demonstrating reliability and effi ciency. Monitored and reported on standards and performance targets, ensuring alignment with organizational goals.=> Leadership and Team Collaboration: Arranged and chaired weekly team meetings focused on targets and achievements, promoting transparency and teamwork. Implemented new initiatives to drive continuous improvement and innovation within the team.=> Recruitment and Positive Work Environment: Participated in the recruitment process, contributing to the selection of qualifi ed candidates. Fostered a positive working environment by praising team members and recognizing their contributions.=> Accurate Performance Tracking: Provided prompt and accurate information on individual performance, supporting data-driven management decisions.

-Hawlett Packard - HP.=> Efficiently assigned calls to engineers based on mapping criteria, ensuring optimal resource allocation and timely response to customer needs.=> Analyzed and managed open calls, identifying trends and areas for improvement to enhance service delivery.=> Maintained and updated records of open calls, ensuring accurate tracking and eff ective communication with relevant departments.=> Shared updated information and reports with relevant stakeholders, facilitating transparency and collaboration in resolving issues.=> Monitored open calls to ensure timely resolution within Service Level Agreement (SLA) timelines, optimizing customer satisfaction.=> Ensured timely updates and closure of calls in SR-Dash/CSN systems, maintaining data integrity and compliance with procedures.=> Handled escalation procedures and ensured swift resolution within designated turnaround times (TAT), minimizing impact on customer experience.=> Provided prompt responses to queries received via phone or email, addressing customer concerns and inquiries eff ectively.=> Generated and maintained daily reports to track performance metrics and productivity levels, enabling informed decision-making and continuous improvement initiatives.=> Managed and optimized the productivity of engineers, implementing strategies to enhance efficiency and meet service targets.