Direct and control staff of IT department for smooth provision of IT related support & guidance to the system users.Negotiate service level agreements with both internal & external customers and service providers and monitor service delivery to ensure the agreed targets and standards are met.Responsible for explore and evaluate new technologies, keep up-to-date with the latest technologies and software development.Evaluate user needs and system functionality and ensure that IT… Show more Direct and control staff of IT department for smooth provision of IT related support & guidance to the system users.Negotiate service level agreements with both internal & external customers and service providers and monitor service delivery to ensure the agreed targets and standards are met.Responsible for explore and evaluate new technologies, keep up-to-date with the latest technologies and software development.Evaluate user needs and system functionality and ensure that IT facilities are provided to meet the requirement.Schedule and supervise up gradation of the entire IT equipments and security backups of hardware & software systems.Manage emergency situations which could occur in the form of complex technical hardware or software problems. Supervise implementation of any additions, deletions and major modifications in network infrastructure. Monitor the administration and maintenance of the company's network infrastructure. Supervise activities of troubleshooting, systems backups and disaster recovery, and provide expert support as and when required. Supervise activities of help desk at Plant Site and HO. Also ensure an immediate response to the escalated help desk issues. Interact with internal clients on all levels to help resolve IT-related issues and provide solution in a timely manner. Monitor and work with external project teams to help them in order to implement Internal Systems e.g. ERP. Responsible as a member of ERP Technical support team to customize and personalize the business process mapped in the ERP as per requirement. Provide support to all departments for generation / modifications in system reports as per requirements. Communicate with users / HODs for the development of new customized software solution as per their needs. Direct and coordinate staff functions, outline departmental objectives, set individual’s goals and assign routine responsibilities within the scope of work to ensure overall progress of the IT Department Show less

Responsibilities: • To ensure the proper operation of Oracle ERP System• Oracle Apps Administrator.• Participate in designing and creation of new Reports requested by different departments time by time.• Take part in the time to time training of factory employee.• Co-ordination with other departments to resolve their problems during operation of Oracle ERP System.• Any modification as per requirement of the business process in ERP.• Customizations… Show more Responsibilities: • To ensure the proper operation of Oracle ERP System• Oracle Apps Administrator.• Participate in designing and creation of new Reports requested by different departments time by time.• Take part in the time to time training of factory employee.• Co-ordination with other departments to resolve their problems during operation of Oracle ERP System.• Any modification as per requirement of the business process in ERP.• Customizations and personalization of Oracle ERP.• Ensure the availability of different software related to Utility, Operating System etc.• Checking different others software • R&D on different tasks. Show less

Responsibilities includes analyzing and implementing the best information technology practices to automate the business, including company vision, long-range planning and customize development processes. Instrumental in all departmental operations especially in Finance, Sales Accounting & Payroll: Providing functional support for all business areas. Minimized automated business process up to 70% by directing new procedures in the new system.

Worked as Visual basic Programmer used MS-SQL as backend tool& Oracle Development tools..