Launched new IXD Facility, focusing on associate development, productivity and quality Collaborating with all support teams including RME, Engineering, Safety, Loss Prevention, Human Resources and Quality Assurance to fulfill customer delivery promises Providing mentorship and support to hourly workforce throughout the facility

Analyzes operational performance through direct observation, interpretation of reports and collaboration with others while determining opportunities for improvement of key metrics and executes action plans to achieve resultsEnsuring CLEAR and TSA (Transportation Security Administration) and DHS (Department of Homeland Security) policies and procedures are being executed at the highest levels of security and integrity Developed and maintained training materials related to sales initiatives including presentations, job aids, participant handouts, virtual class materials and other resourcesActively recruits top talent into the organization

As a Sales Performance Manager I partnered with local and regional leadership to deliver strategies focused on revenue growth in support of business objectives at several Airports and Branch location which included the following:SalesPartner with local managers to identify and analyze areas of revenue generation opportunities for products and/or services in support of business goals and to monitor the sales agents overall effectiveness throughout the sales process. Performance AnalysisAssess and analyze business forecasts to meet needs along with recommendations on training plans and programs to enhance knowledge and skills. Work cross-functionally between various departments to help measure, analyze and enhance the performance of revenue generation activities connected with reporting on counter sales effectiveness.Coaching / TrainingConsult, train, mentor, and coach local managers and associates in areas that included revenue generation performance issues and overall sales effectiveness. Execute local sales training programs and kept updated on new training methods and techniques. Assisted location management with the hiring on staff members.

• This included selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving our customers money; personalizing their experience; and protecting their investment • Provided a total sales solution to our customers, for any of their wireless/mobility needs • Delivered an outstanding store experience that improves customer loyalty and strengthens the Sprint brand• Met and exceeded key performance objectives and forecasts, including sales and customer satisfaction goals • Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store • Identified the right solutions for customer billing, technical and/or account issues • Trusted with store opening and closing responsibilities

Responsible for a 2 million-dollar business in Paint, providing leadership and insight to the development of associates and sales strategies that lead to increased profitabilityIncreased market share by selling Home Depot’s value propositions to property managers, general construction and painting contractorsFacilitated various DIY workshops geared towards helping customers increase home values as well as developing leads for Home Depot’s Home Services (Installations & Repairs).

Primary ResponsibilitiesRisk and Operational Management• Identify risks, prioritize areas of focus, educate associates on avoiding risks and create action plans to correct issues.• Track and manage service and operational performance metrics through reporting the daily activities; if necessary, develop, communicate and execute action plans to close gaps between goals and resultsCustomer Experience• Ensure a customer experience consistent with our brand • Ensure customers/clients are connected to the appropriate teammate to help them achieve their financial goals; make sure all sales, service and specialized needs are met and help drive overall revenue growth.Talent Management• Assist associates in handling more complex transactions and resolving issues that require an in-depth understanding of regulatory compliance and policy and procedural knowledge.• Coaching associates to be efficient and in compliance with established policies and procedures in customer service, operational procedures, transactions accuracy and customer engagement.

• Develop and execute effective sales strategies, in conjunction, with the local management team and Region Front-line Sales Manager, to drive sales and maintain a high level of customer service for the following Airport Locations: MDW in Chicago, IL and MKE in Milwaukee, WI• Maximize counter sales revenue, by exceeding performance targets• Monitor, coordinate and take daily actions on product pricing based on vehicle demand• Identify and recommend necessary action to improve low performance• Developed training program that focused on coaching and motivating the Front-line counter staff, through one-on-one interactions and group sales initiatives• Work with local management in identifying products and/or opportunities for generating revenues

• Trained Retail Wireless Consultants on how to properly execute consultative sales techniques and methodologies in order to meet or exceed monthly sales goals coupled with providing 100% customer satisfaction. The practices mentioned above were achieved by various coaching styles. • Performed daily/weekly audits of the following reports: Wireless Consultant Productivity Reports, Equipment Pricing Variance, Device Activation Fee, Time Entry, Bill Adjustment and other reports aimed at improving the productivity and efficiency of our Sales Managers, Wireless Consultants, Cash Greeters and Inventory Coordinators. • Collaborated with Field Marketing and Business Development Managers in order to further build the U.S. Cellular® Brand and drive traffic into my retail location by performing on/off site device trainings to ensure existing/potential business clients are getting the most of their devices and by offering special promo pricing.• Created observation form that was used my area to deliver on our brand promise to ensure profitable growth and customer retention.

• Created and executed strategic business plans for the entire store• Achieved target functionality, performance and cost for departments by performing industry/competitive analysis and implementing new technologies • Responsible for maximizing profit margin and generating sales from computer upgrades, extended warranties, accessories and home installation services

• Performed UL, CSA Standards, NEC and IEC Codes evaluations on the following products: Telecommunications Equipment, Circuit Breakers, Supplementary Protectors, Power Switching Semiconductors, Optical Isolators and various other components. • Created descriptive test programs and reports for conforming and non-conforming products, to ensure that the appropriate action and response occurred in a timely manner with proper documentation• Performed various construction evaluations to verify that the client’s product complied with their assigned Underwriters Laboratories’ standard• Presented project progress, recommendations and timelines to senior management• Performed internal and external auditing of equipment used in test evaluations relating to Underwriters Laboratories Standards• Assisted in the improvement and development of compliance standards (Subject 1801 – Telecommunications)

Worked within the metals industry for General Electric in the Industrial Systems - Engineering Services (IS-ES). Performed modifications, preventative maintenance, and troubleshooting of General Electric and non-General Electric AC and DC motors, Drives, and Programmable Logic Controls.Assisted in the installation and implementation of various Drive Systems.Performed critical tests for the improvement of the IGBT Drive.Integrated various programmable logic controls into existing systems.