- Administering referrals from a variety of sources including police and ambulance reports.- Maintaining records on CareFirst including uploading documents to Carestore.- Inputting and tracking all activities using Excel spreadsheets.- Responsible for organising all team meetings including room bookings, inviting guest speakers and producing minutes.- Producing accurate minutes for safeguarding adults meetings.

- Resolving customer service enquiries for both French and English customers to maintain strong business relationships.- Answering customer queries relating to invoices and billing.- Assisting with basic troubleshooting enquiries for audio and web conferencing.- Generating daily case progress reports for the team.- Working within defined Service Level Agreements (SLA's) and Key Performance Indicators (KPI's).

- Directly resolving customer requests and issues over the phone regarding their business services.- Completing sales orders and identifying opportunities to up sell products to customers.- Working towards customer satisfaction and sales targets individually and as part of a team.

- Working alongside a Regional Sales Representative to maintain and grow business for Country Choice.- Assisting customers over the phone with their orders and resolving customer issues.- Promoting new lines to customers.

- Responsible for generating significant revenue growth within my territory through account management and new business leads.- Developing strong relationships with key decision makers to gain further referrals and to cross sell and upsell a variety of products.- Maintaining a healthy pipeline of opportunities to ensure growth objectives are met.- Maintaining KPI activity and logging all interaction with clients on Salesforce.com.- Coordinating and liaising between marketing, legal, project management and implementation teams to ensure a smooth roll out of services.- Conducting face-to-face and online product demonstrations to key decision makers and organising online training for end users.

- Working alongside two Key Account Managers to compile account plans and assisting in ensuring activities are carried out.- Identifying clients needs and actively promoting Genesys Services.- Providing day to day support and communication to Key Account clients.- Helping to coordinate onsite and online training and appointments to increase usage and revenue.- Identifying new business sections within accounts and roll out of services.

- Organising a variety of events for major international companies in French and English.- Promoting audio and web-based products to prospective clients.- Training new recruits on the event reservation system and reporting on their progress to the Event Manager.- Leading high profile Events on the conference bridge.- Managing communications from live venue auditoriums to the audio conference.