- Oversight of assigned caseload of older adult programs and other community-based services; function as the primary point of contact and communication between the programs and the Department while staying current on programs’ status and progressing toward achievement of program goals and contractual obligations.- Regular monitoring and facilitation of comprehensive on-site assessments to assure programs’ compliance with the NYC Aging standards and contract requirements. Analysis of current and prior contractual performance of service providers and contracted services using standard assessment tools.- Interpretation of agency policy and help with technical assistance as needed to assigned aging services providers to maximize program goals and ensure compliance with NYC Aging standards.- Identification of areas of program strength and weakness, recommending improvements, and evaluating quality of program services, preparation of written reports on findings and recommendations.- Analysis of program contacts and budgets; Work to inform, collaborate and serve as a liaison with other NYC Aging Units regarding programmatic issues.- Assistance in the review of contracts, amendments, agreements and renewals in accordance with Bureau timeframes.- Participation in the reading and evaluation of the Agency's Request for Proposals (RFP).- Participation in special projects and new initiatives as assigned.

- Develop and review complex entitlement determinations for Social Security benefits.- Review benefit awards and adjust established benefits using SSA coding systems.- Continuously obtaining knowledge and understanding of different SSA functions and actions while navigating through SSA's database.- Engaging in learning new technology and applying acquired skills to perform the job function efficiently.

Application of research and data analysis as a means to reduce pesticide poisonings among agricultural workers.- Assessment and building a comprehensive demographic report on migrant and seasonal farmworkers' communities throughout the United States.- Identification and building a database of organizations supporting or advocating for farmworker populations in the United States.

Summer intern at the U.S. EPA Grants and Audit Management Branch.- Assisted with filing, organizing, and tracking grant-related materials within an electronic database, noting challenges, and recommending best practices.- Successfully organized and presented a comprehensive report on the completed project to the branch and upper management, used as a training resource for EPA Grant Management Offices nationwide.

Played a pivotal role in enumerating the hardest to count borough of New York City. - Oversaw 20 Census Field Supervisor remotely and five office support clerks in person to aid the implementation of new standards given the global pandemic environment. - Singlehandedly managed four special projects demonstrating high levels of adaptability. - Responsible for training staff, monitoring daily assignments, and providing guidance. - Demonstrated a high level of quality and progress of field operations through analyzing various reports.

Consulted Russian and English-speaking senior citizens on their entitlements to help them make educated decisions.- Assisted up to 15 low-income clients daily in obtaining social services benefits related to housing, healthcare, Social Security, SNAP, and other federal, state, and city social benefits.- Provided direct case management services to older adults, including intake interviews, needs assessment, entitlements counseling, information and referral, outreach to individuals at risk, arranging for home care, access to health care, hospital discharge planning, and coordination with other service providers.- Wrote out detailed care plans and case notes with updates on each case; helped clients gather documents from outside agencies.

Closely engaged with Executive Director, internal staff, and external partners to coordinate volunteers and special projects. - Responsible for recruiting, training, and supervising volunteers and undergraduate college interns to work in all facets of the NORC SSP programs (up to 50 individuals, depending on the season). - Arranged educational and recreational activities, assuring compliance with all grant and nonprofit guidelines. - Initiated and managed the incorporation of a new software system to analyze data and provide timely statistical and activity reports on volunteer participation. - Assisted the Executive Director in developing surveys, analyzing data, generating reports for grant proposals.