Anya Jackson Email & Phone Number

Manage, engage, and develop service representatives across multiple districts to improve KPI’s for inbound calls & work order managementHire, train and onboard new associates

Omaha, Nebraska

Lead contact creating agreements for new or existing rail business for multiple commodities and industries and providing positive customer experiences; a change agent interested in efficiency and process improvements

Develop marketing strategies and developed customer relationships to transport products via rail and multi-modal options such as truck, Transload, and distribution warehouse facilities. Lead sales initiatives for B2B opportunities to increase revenue, volume, & contribution. Implement efficient and consistent transportation service options to help customers receive and ship various products in different equipment types and commodities. Design and present sales material to small and large audiences. Provide ongoing price quotes, forecasting and service updates.

Omaha, Ne

Designed new team strategy, hired talented & experienced personnel & presented initial strategy and team results to senior executives; Grew revenue by securing new customers annually through web advertisements, dedicated customer service, competitive pricing and consistent communication; taught new customers about the process to become acclimated to using new web applications & different modes of transportation. Demonstrated Leadership experience through coaching & mentoring; Created strategic business reviews to improve market intelligence and forecasting.

Pittsburgh, Pennsylvania

Led customer contract negotiations; developed and maintained customer relationships; documented sales activities; Direct sales account responsibility with experience leading teams for continuous improvement related to customer base

Omaha, Nebraska

Analyzed shipping lanes to efficiently and consistently receive trucks and trailers for domestic business using forecasting models; provided recommendations on service schedule changes; identified improvements for customer access to the web to submit reservation requests & internal reporting tools