- Transformed a raw product concept into a comprehensive PRD with defined test cases, championing product vision from inception to execution.- Established efficient teamwork infrastructure from scratch (Jira setup, automation, guidelines, RACI matrix, dictionaries, internal policies).- Defined a vision for a product (TAs, needs, product description, intentions), described customer flows, and split features to POC, MVP, MMP, and MLP. - Created Figma clickable wireframes for POC and MVP versions. - Analyzed 5+ competitors and market trends to identify product-market fit and establish a unique value proposition.- Researched APIs for more precise product requirements and wireframing creation.- Facilitated engaging product intro and tool training workshops (KS sessions), resulting in an increase in product understanding and higher tool usage.- Contributed to the development of the ITIL-based Service Portfolio, fostering standardized service delivery within the organization.- Created RACI matrixes for more transparency within the team.- Defined logistics chain for offline products for process visibility and understanding of accountable roles.- Prepared surveys and interview questions for user research.

- Delivery coordination, product scoping, prioritization, and planning.- Transformed feature concepts into clearly defined requirements.- Improved processes: internal documentation, guidelines, workflows, transparency between teams, and Jira automation.- Managed a team of up to 12 people (BE, FE, QA, Designer, DevOps).- Prioritised and maintained the backlog.- Cleaned up a lot of out-of-date backlog items for the transparent backlog. - Started the self-service portal discovery phase for delivering solution to users problems and reduce support hours for recurring requests. - Managed stakeholder's expectations.

- Delivered 2 MVPs within tight deadlines which led to the first 10 customers (B2B) - from requirements gathering to released product. - Managed up to 4 projects simultaneously (released on time) and support projects.- Defined project scope, resources, and deliverables.- Requirement allocation, estimation conducting, user stories, and mockup creation.- Successfully managed incident responses and resolutions. - Project documentation (RACI matrix, action tracker, stakeholder register), requirements (SRS, user stories, pre-sale).- Scrum meetings facilitation.

- Participation in delivery processes of the websites, e-com, apps, and chat-bots - tasking, control, and audit.- Budget estimation and offers preparation.- Participation in tenders. - Took part in more than 20 successful projects.- Documentation and transaction processing.- Up-selling and cross-selling for existing customers. - Overcoming customer objections, building relationships- Work with clients: De'Longhi, IDS Borjomi, Nestle, JTI, PepsiCo, Unilever, Biosphere, Nemiroff, VDNG, credit services, and others.

- Created, negotiated and managed the contracts and procedures for each client- Development of marketing strategy and creative ideas - Motivated and supported the team to achieve each client's goal - Worked with pharma clients- Marketing, design, content, digital projects- Document management

- Created content for social media and e-mail- Took part in creating strategy for brands- Analytics of competitors

- Managed ads companies in Google, Facebook- Got basic knowledge of Google Analytics and Google Adwords- Communicated with platforms on advertising placement - Created content, managed pages in social media

- Succeeded in service sphere: pass Mystery Buyer's Questionnaire on 100%