Anya Custodio Email & Phone Number

Irvine, California, United States

• Verified sensitive information of applicant’s
• Liaison between Operations and Customer Service departments
• Contributed to onboarding and training programs for Customer Service teams
• Inbound and outbound Customer Service calls
• Completing operation tickets

Portland, Oregon, United States

• Excellent verbal and written communications skills, organization, creativity, flexibility, optimism, positive humor, and overall interpersonal skills
• Trained in Collaborative Problem Solving, Trauma informed care, and de-escalation tactics
• Coordinated staff floor coverage when requested
• Worked with payroll to ensure correct data entry for attendance of team members
• Created an onboarding process geared specifically for the Overnight staff (including: detailed employee responsibilities & training documents)
• Partnered with manager and Director of the program to interview and outline the requirements for the role

West Covina Heights, CA

• Responsible for receiving and shipping products and inventory management
• Responsible for creating the schedule according to business needs, and adjusting when necessary
• Customer Relations/Human Resources
• Encouraged associates to utilize the Circle of Life, a selling culture created by Gamestop
• Increased Power Up rewards memberships by 30%
• Helped aid the Store Manager in screening and hiring new candidates

• Customer Service o Responsible for creating a warm and welcoming environment for employees so that they are able to provide a unique and World class Customer experience.
• Human Resourceso Guided and nurtured employees in their positions and give them the confidence to progress in the companyo Created an environment of support and positivity on every shift, where employees felt.
• Communityo Produced a community board that provided the Customers with all upcoming promotions and special eventso Established the ‘Customer of the Week’, where employees could vote for their favorite customer. Their.
• Clientele /Customer Relationshipso Created special ordering menus to be utilized by local schools, law enforcement and fire departments so that we could optimize food and beverage saleso Partnered with local business.
• Operationso Always up to date on current promotions such as ‘Happy Hours’, BOGO and Special Launcheso Liaison between Management and Employees- responsible for communicating and executing specific changes in company.

Dallas, TX

• Team Building- Provided constructive feedback in all aspects of company policy and procedure.
• Statistics- Improved productivity by 20%, by creating spreadsheets and goal trackers.
• Managerial- Created and implemented a training program, that aided in training new QA team members.
• Time Management- Increased the efficiency of the training by 100% decreasing the amount of time between training and simulation to the floor from 2 weeks to 1 week.
• Company Morale- Produced an entertaining 8 hour training class for new hires to be presented with the Quality Assurance guidelines for the company.

Greater Los Angeles Area

-Assisted in the Marketing and Advertising Subcommittee-Helped raise over $100,000 in Advertisements for the GLAAD Media Awards-Volunteered as a Talent Escort for the night of the awards

Liaison between Custodians of Records, Paralegals and Attorneys. Knowledgeable in Civil Subpoenas and Medical Authorizations.

Bachelor Of Science, Business Marketing

Finance Business Law Public Relations Organized Learning Teams Finance Business Law Public Relations Organized Learning Teams

Associates Degree, Sociology

Journalism Volunteered for the Public Relations Team Sociology Journalism Volunteered for the Public Relations Team Public Speaking.