Anya Pitre Email & Phone Number

• As part of a team, support over 500 clients with a broad range of technical support issues, including troubleshooting issues, updating and performing maintenance on client websites, etc.
• Provide a high level of customer service and support to GoldenComm clients via phone and email
• Manage client projects from setting client expectations to coordinating internal resources
• Assist Systems Admin team with website build process including setting up development sites and source control
• Manage and support internal software, systems, and applications such as Jira, DocuSign, LastPass/Bitwarden, Google Business.
• Accept and complete special projects that are not principle duties of this position but are inline with GC goal and objectives

United States

• Received high volume of incoming phone calls and responded to student inquiries while meeting productivity and performance standards.
• Documented customer interactions accurately and efficiently.
• Developed reference guides, standard notes, and frequently used letters for training and department-wide use.
• Created, prepared and processed student loan forms to be sent to borrowers.
• Processed incoming forms into department database; ensured all forms reached designated clients in a timely manner.
• Created daily reports that helped to increase the workflow efficiency