Anyi Diaz Email & Phone Number

East Greenwich, Ri, Us

North Kingstown, Rhode Island, United States

- Use complex reports and dashboards to measure and analyze human resources and business performance metrics at plant locations. - Develop partnerships and solutions to enhance performance, engagement, recruiting, and retention, aiming to increase productivity and reduce people-related risks while fostering an inclusive culture. - Implement workforce plans, learning programs, talent acquisition activities, and other talent programs and projects at the plant location. - Communicate and implement complex diversity, equity, and inclusion policies and practices at plant locations. - Address employee and manager inquiries received on-site, identify common issues, handle everyday grievances, collaborate with relevant teams to investigate serious and sensitive matters, and oversee on-site audits. - Lead location-specific activities and collaborate with teams to best serve the client. - Independently manage complex issues with minimal supervision, escalating only the most complicated matters to the appropriate staff.

North Kingstown, Rhode Island, United States

Experience in managing HR functions in high-growth companies, scaling from 0 to 800 employees, including support for a high-volume, hourly population and salary employees. Maintained accurate employee information records in the HRIS system to ensure precise reporting and data-driven decision-making. Collaborated with the business support team to complete and upload pay data, and worked with managers and supervisors to ensure proper wage and hour compliance. Managed complex benefits administration tasks, ensuring timely enrollment and accurate employee record-keeping. Conducted thorough investigations into workplace complaints while maintaining confidentiality and professionalism. Played a crucial role in successfully implementing new HR technology systems by providing training and support to clients. Streamlined HR efficiencies, coordinated new hire orientations, and provided onboarding and training for new employees. Acted as the point of contact in the disability claim process, including the application of FMLA and the STD program. Coordinated each case with Sedgwick and worked with employees to facilitate positive employee relations and expedite return to full-duty work. Coordinated company-wide events such as town hall meetings or wellness activities to boost employee morale and foster community within the organization. Monitored employee attendance and performance, addressing issues following company policies and procedures.

Rhode Island, United States

• Oversaw supervisory responsibilities following organizational guidelines, guaranteeing safety, quality, performance, and customer satisfaction during the overnight shifts.• Led and developed 50 team members by providing continuous training, coaching, and performance evaluations, fostering a culture of growth and improvement.• Successfully enhanced the productivity of the stocking team by 25% within a year through the strategic implementation of the new Walmart store operations model.• Acknowledged for playing a key role in reducing shrinkage, moving from -1.28% in 2020 to -717.29K% in 2021 by pinpointing and addressing additional procedural shrinkage opportunities.• Enhanced efficiency across three stocking teams by driving key performance metrics and supporting in-stock management efforts, which included inventory replenishment, demand forecasting, financial analysis, managing excess inventory, and optimizing operations processes.

Warwick, Rhode Island, United States

• Achieved a rapid promotion within three months due to exceptional performance and significant contributions to the organization, surpassing the typical advancement timeline by six months. Effectively led a team of Customer Service Associates, overseeing the daily operations across key areas, including front-end registers, service desk, and layaway for a business generating $40-60 million in revenue.• Resolved customer issues and complaints, efficiently coordinated staff breaks and lunches, ensured the timely restocking of returned items to the appropriate departments, managed damaged goods, assisted in the investigation of cash discrepancies, fostered the development of cashier skills, and performed staff evaluations.

Colombia

• Led diverse teams to manage day-to-day operations for construction projects effectively.• Addressed operational challenges and implemented solutions that reduced planning time for construction projects.• Implemented Lean methodologies and QMS to ensure smooth execution; additionally, introduced a modern software called OBRAS v10.0 to optimize operational reporting, resulting in a 35% reduction in planning time for the operational team.• Evaluated construction tracking system reports and briefed Senior Managers on potential issues to ensure projects are completed on schedule and within budget. Updated the operations procedural manual to minimize errors in the team by 15%.

Colombia

I was responsible for overseeing the overall operations of the office and maintaining a positive work environment for the employees. In addition to coaching and mentoring clients in implementing Quality Management Systems (QMS), I designed and managed 6 QMS and 2 Food Safety Management systems, achieving a 97% success rate in recent years. I led three social projects in collaboration with the government, ensuring on-budget completion. I also developed and implemented 10 Quality Management Systems in accordance with ISO and FDA standards, maintaining a 95% client satisfaction rate over two years.

Colombia

I played a key role in setting up an automated Quality Management System (QMS) that integrated quality control with other management processes such as ISO 14001 and OHSAS 18001. I also led the implementation of a continuous improvement system on site. Additionally, I was responsible for budget forecasting and approving spending on supplies, materials, and human resources, making sure that resources were used efficiently to reduce costs and improve productivity.

Colombia

I conducted the audit on-site for affiliated companies to determine trends, best practices, and meeting goals and objectives. I also consistently monitored the progress of established key performance indicators while performing trend analysis of customer satisfaction and addressing customer complaints. Additionally, I was integral in assembling audit data from reports monthly (10 audits per month) to present to management and maintain organization within the department.

Master Of Business Administration - Mba, Human Resources Management And Services

Bachelor Of Business Administration - Bba, Management Systems