Ariel Orat Email & Phone Number

Philippines

Responsible for overseeing a team of Team Leaders. collaborating closely with senior management toimprove team performance and the abilities of subordinates, ensures that client metrics andobjectives are consistently attained.● Provides real-time support on assigned members so they’ll perform at their highest level.● Provides statistical/performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill… Show more Responsible for overseeing a team of Team Leaders. collaborating closely with senior management toimprove team performance and the abilities of subordinates, ensures that client metrics andobjectives are consistently attained.● Provides real-time support on assigned members so they’ll perform at their highest level.● Provides statistical/performance feedback and coaching on a regular basis to each team member.Write and administer performance reviews for skill improvement.● Be available for employees that experience work and/or personal problems providing appropriatecoaching, counseling, direction and resolution.● Creates and maintains a high quality work environment by constantly giving individual and groupfeedback.● Prepares scorecards and communicates effectively with employees on warnings and makeseffective/appropriate decisions relative to company policy and campaign standards.● Assists managers with daily operation of the call center, including the development andimplementation of staffing, training, scheduling, and reward/recognition programs. Work as amember/leader of special or on-going projects that are important to process improvement.● Establish work procedures and processes that support company and departmental standards,procedures, and strategic directives.● Performs other duties of a similar nature or level. Show less

Philippines

Philippines