Key Responsibilities:• Serve as the subject matter expert on PCoIP technology and the Teradici product portfolio for the EMEA region.• Collaborate with sales teams to identify customer needs, articulate value propositions, and align solutions with client requirements.• Conduct thorough product demonstrations and technical presentations to showcase the capabilities of PCoIP and Teradici solutions.• Gather customer feedback and requirements through needs assessments, understanding business objectives, and recommending appropriate solutions.• Work closely with the engineering and product management teams to provide customer insights, market trends, and competitive intelligence.• Support the sales process by responding to technical queries, addressing concerns, and providing accurate product information.• Actively participate in trade shows, conferences, and industry events to promote the Teradici product portfolio and enhance brand awareness.• Create and maintain strong relationships with key stakeholders, including customers, partners, and internal teams.

Being part of a consultant team, working across Germany in various differentprojects focusing on End-User-Computing topicsMain Tasks● Pre- and Post-Sales for Citrix and Ivanti products● Carrying out Health Checks for customer environments● Writing conceptional papers● Creating technical documentations

Being part of a consultant team, working across Germany in various differentprojects focusing on Citrix related projectsAccomplishments● Published an article on Crypto-Locker in an IT-Security magazine● Successful completion of several projects with the Citrix productportfolio● Scaling up and optimizing existing environments to secure maximumperformance for the end-user● Maximizing customer satisfaction with strong relationships● Creating complex technical documentation in a badly documentedenvironment

Managing several Citrix virtualization infrastructures across Germany with 200-5000 users.Accomplishments• Developed and maintained complex technical documentation.• Improved logon times from users by 40% using PowerShell scripts• Recreated IGEL ThinClient Database within 2 days after database failure• Recreated Citrix XenApp farm within 12 hours after database failure (business critical)• Realized several smaller Citrix projects• Scaling up existing Citrix environments to secure maximum performance for the end-user• Maximized customer satisfaction with strong relationships • Minimizing downtimes with efficient Change Management

Administrating and Supporting 250 Users in 15 different branch offices across the globeAccomplishments• Provided excellent support to customers on-site and remote• Created new processes for more efficient laptop rollout

Providing on-site support according any issue with Desktop PC, Notebooks or IPhones used within a Windows environment for the users of BTD Group and the call center of FC Bayern München. Supported and maintained IT-Infrastructure of Allianz Arena.Accomplishments• Established 99% WiFi signal reception in the Allianz Arena in Munich with proper coverage• Implemented a centrally managed anti-virus solution for the in-house users to prevent virus infected computers• Achieved minimum outage of IT infrastructure of Allianz Arena during match days.