As a Customer Service Specialist II at PartnerHero, I provide excellent support to clients across various channels, such as phone, email, and chat. I use tools like MS Word, Canva, Citrix, Cisco, and Avaya to deliver quality service and resolve issues efficiently. I have been trained and experienced in both voice and non-voice accounts, handling different types of inquiries and transactions.With a SHS degree in Humanities and Social Sciences, I have developed strong problem-solving, communication, and customer experience skills. I am passionate about helping people and learning new technologies. I am always eager to improve my performance and contribute to the success of the team and the company.