Customer service representatives are the direct link between the company that they work for and the clients looking for service. They are the initial point of contact and it is their job to help customers, answer their questions and to provide assistance. Customer service representatives may perform a variety of duties depending on the type of company products and services provided to the public. Job functions may include resolving complaints, processing exchanges, or routine calls for providing information and guidance.Skills:Listen and respond to customers’ needs and concernsProvide information about products and servicesTake orders, determine charges, and oversee billing or paymentsReview or make changes to customer accountsHandle returns or complaintsRecord details of customer contacts and actions takenResearch answers or solutions as neededRefer customers to supervisors, managers, or others who can help

• Search and selection of IT-specialists of different levels and areas: Manual, automation QA, Team Leads, UI, UX Designer, iOS, Android Developer, Product Manager, Software Architect, Front end developer;• Participation in various HR projects (adaptation and motivation of staff, organization of events);• Induction of new employees and their adaptation;• Monitoring of attitudes, planning and prediction of risk in working with staff (One-on-One Meetings, Exit interviews)

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