Results-driven Technical Support Engineer with a successful track record in managing projects from conception to completion. Expertly provide technical support to project and regional teams, ensuring seamless Skype calls and demos. Adept at overseeing contract execution, managing budgets, and maintaining projects post-completion. Proven ability to produce comprehensive test plans and reports. Skilled in client liaison, delivering successful product designs within budgets and timelines. Outstanding in researching and addressing client issues promptly, offering recommendations and action plans. Actively participate in team meetings, mentoring new engineers and providing root cause analysis for storage appliance failures. Possess valuable work experience with esteemed organizations including ENOC, FEWA, FUTURE PIPE, AMS, and AL NASR.Dedicated to enhancing technical skills and contributing to day-to-day technology team success.

Experienced Technical Support Engineer skilled in troubleshooting IT systems, including servers, computers, wireless devices, switches, printers, and mobile devices. Proficient in software installation, application support, and system security.>Outstanding end-user support, on-site and remote, ensuring optimal performance through antivirus updates and virus removal.>Expert in procuring network and CCTV equipment, software, computers, and peripherals, collaborating with vendors for top-quality resources.>Specialized in cable installation, CCTV camera setup, DVR configuration, and ongoing technical assistance.