Ann Zimmerman Email and Phone Number
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I am a passionate and proven design research professional who brings empathy, clarity, creativity, resourcefulness, and rigor to my service in helping teams and leadership understand and rally around what really matters to the people they’re trying to reach, and how to transition insights into critical business decisions that also make a real and positive difference in people’s daily work and lives.I am a senior provider experience designer for the global health service company Cigna, and its new subsidiary Evernorth. I joined Cigna in 2017 to help clinical, product, and strategy teams and leadership understand how their member-facing initiatives can also ensure contracted clinical and administrative providers are able to do their best work delivering care and services to patient-members.Before coming to Cigna I worked as an independent consultant, leading design research and innovation strategy projects for a range of clients including: Cigna, Capital One, Walgreens, SC Johnson, Allstate, France Telecom, and Herman Miller. Prior to my independent consultancy, I was a senior researcher for a design planning team at RTC, a global company that helps brands and retailers improve their in-store shopping experience. I led design research and strategic planning projects informing shopper journey innovation and store design. Clients included: Bose, Wilson, Kimberly Clark, Kraft, Sears, Kroger, and Dollar Store.Early in my career I was the global mobile media researcher for Motorola’s Customer and Marketing and Insights team. My master degree education from the Institute of Design laid the foundation for my rigorous approach to human-centered research and design thinking.Prior to my career as a design researcher, I was an exhibiting artist and arts educator, and was awarded grants to implement national and international projects for non-profit organizations including the National Endowment for the Arts, UNICEF, and the International Rescue Committee.
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Senior Design ResearcherEvernorth Health Services Jun 2024 - PresentSt. Louis , Us
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Senior Provider Experience And Strategy Design LeadCigna Oct 2017 - PresentBloomfield, Ct, UsI lead UX design research and design strategy initiatives to help cross-functional teams understand: the current and ideal clinical and administrative provider experience throughout customer (patient) healthcare journeys; what providers need to easily and successfully complete Cigna-related transactions; and what is required for them to want to support / adopt our programs -
Provider Experience Design LeadCigna Oct 2017 - Mar 2020Bloomfield, Ct, Us
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Independent Consultant / User Experience Strategy And Design ResearchAnn Zimmerman 2012 - Sep 2017I led design research and strategy projects for Fortune 500 companies including: Cigna, Capital One, Walgreens, SC Johnson, and Allstate. For each project, I worked closely with stakeholders to define and frame the problems to solve, align on scope and timelines including for agile workflows, and determine appropriate approaches to ensure my work provided actionable outcomes, and fostered the right level of collaboration. I delivered recommendations, insights, and strategic thinking in ways that were appropriate for all levels of stakeholders to understand.My research leveraged multi-modal methodologies including: ethnographic research, user testing, concept evaluation, co-creation, interviews, surveys, and in-store intercepts. I collaborated with UX design and product teams to define digital experience requirements for in-store settings including: retail pharmacy, luxury department stores, and credit application kiosks.I facilitated workshops to help stakeholders rally around the user experience, and transition insights and outcomes into actionable next steps. I stepped in as the interim lead for a new usability lab (while team lead was on extended leave). In this role, I mentored new staff, worked with product and design partners to define research roadmaps, led usability projects, and established foundational practices for the lab.I also designed and implemented an internal, company-wide project for a UX department to help them identify new opportunities to add value and differentiate within the organization. This work included 60 individual interviews with UX, product, and strategy employees and culminated with the co-facilitation of a workshop to translate insights and recommendations into the department’s new vision and strategic plan. -
Adjunct FacultyIit Institute Of Design 2015 - Nov 2015Chicago, Illinois, UsI designed curriculum and co-led a master degree-level course on the design thinking process and methods. The lab introduced students to the fundamentals of design thinking, methodology and vocabulary. It provided students with hands-on experience with methods and strategies for analyzing context, conducting research, synthesizing data, developing concepts, testing solutions, and presenting results. -
Senior Retail Planner, Retail Planning TeamRtc May 2009 - 2012Rolling Meadows, Il, UsI was a senior design researcher and strategic design planner for RTC - a global company that helps brands and retailers design, implement, and manage their retail presence. I designed and implemented research in collaboration with retail product and design teams to define opportunities and recommendations for shopper journey innovation and store redesign. Research methodologies included: In-store intercepts, surveys, focus groups, interviews, observation, cognitive walkthroughs, user testing, and concept testing. I facilitated executive-level alignment workshops with clients to ensure their buy-in and input throughout critical decision-points of our work. Clients included: Bose, Wilson, Kraft, Sears, Kimberly Clark, Dollar Store, Walgreens, Covergirl, and Kroger.I also led the research for RTC’s pro-bono redesign of a live-in care facility for adult individuals with intellectual disabilities. The purpose of the redesign was to improve and enhance the facility’s functionality, flexibility and aesthetics. I trained a research team of 7 designers in observation techniques so that they could bring their perspectives and expertise into fieldwork and analysis, and to ensure they could hit the ground running in owning the insights and translating them into feasible solutions, within tight budget constraints. -
Global Project Manager, Consumer & Marketing InsightsteamMotorola, Inc. Jan 2005 - Jan 2009Chicago, Illinois, UsAs the social media research manager for Motorola’s Consumer & Marketing Insights Team, I supported global product, design, and marketing teams focused on media rich mobile experiences. My role included providing teams with synthesized updates on secondary research and trends, identifying and framing primary research needs, and facilitating / leading vendor-facilitated qualitative research to inform product, portfolio, and innovation planning.I received Motorola’s Bravo Award for outstanding performance as the manager of an ethnographic research project spanning 5 global markets. -
Independent Design Research ConsultantAnn Zimmerman, Inc. 2002 - 2005I designed and implemented qualitative research to support Fortune 500 client innovation and evaluation initiatives, representing industries including telecommunication, mobile devices, emerging technologies, Internet, office supplies, office furniture, and educational subscriptions.Clients included: Avenue A | Razorfish, France Telecom R&D, Motorola, and Herman Miller
Ann Zimmerman Skills
Ann Zimmerman Education Details
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Illinois Institute Of TechnologyDesign -
The University Of New MexicoPhotography
Frequently Asked Questions about Ann Zimmerman
What company does Ann Zimmerman work for?
Ann Zimmerman works for Evernorth Health Services
What is Ann Zimmerman's role at the current company?
Ann Zimmerman's current role is UX DESIGN RESEARCH LEAD | making empathy actionable.
What is Ann Zimmerman's email address?
Ann Zimmerman's email address is an****@****ail.com
What is Ann Zimmerman's direct phone number?
Ann Zimmerman's direct phone number is +177349*****
What schools did Ann Zimmerman attend?
Ann Zimmerman attended Illinois Institute Of Technology, The University Of New Mexico.
What are some of Ann Zimmerman's interests?
Ann Zimmerman has interest in Cooking, Economic Empowerment, Civil Rights And Social Action, Electronics, Education, Environment, Home Improvement, Poverty Alleviation, Science And Technology, Gourmet Cooking.
What skills is Ann Zimmerman known for?
Ann Zimmerman has skills like User Experience, Ethnography, Customer Insight, Strategy, User Research, Mobile Devices, Qualitative Research, Consumer Insights, Concept Generation, Cross Functional Team Leadership, Management, Design Principles.
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